Field Dispatch Engineer
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Monitor the mailbox, analyses the email received and respond to it within defined SLA as per process requirement. Managing delivery operations and field operations via tool FSO support and PSO. Managing day to day activities with team members, 15 Spoc and 4 subject matter experts.
Coordinate with other teams via email to ensure the query issue is resolved and manage incoming calls when necessary to assist clients or callers on the issue within the defined SLA. Ability to coordinate, communicate, explain the functionality of the system at all levels within the organization. Monitor incoming chats and respond to queries within SLA.
Escalate to other teams as required and send confirmation emails when issue is resolved. Ensure ticket is created for every issue with clear documentation of all required information. Monitor tickets assigned the group to ensure it is actioned within SLA.
Follow up on pending tickets with team regularly. Ensuring the tickets regularly updated with latest information on the issue and closed as per process defined. Liaise with other teams for the escalated tickets to be resolved.
Name: Mobile Broadband Network Line (MBNL) Description: Ensuring noiseless delivery and driving projects that impact the client business outcomes.
Client: A leading telecommunication company in the UK providing Network and Emergency Service support.
Tools Used: FSO Support , PSO
Monitor the mailbox, analyses the email received and respond to it within defined SLA as per process requirement. Managing delivery operations and field operations via tool FSO support and PSO. Managing day to day activities with team members, 15 Spoc and 4 subject matter experts.
Coordinate with other teams via email to ensure the query issue is resolved and manage incoming calls when necessary to assist clients or callers on the issue within the defined SLA. Ability to coordinate, communicate, explain the functionality of the system at all levels within the organization. Monitor incoming chats and respond to queries within SLA.
Escalate to other teams as required and send confirmation emails when issue is resolved. Ensure ticket is created for every issue with clear documentation of all required information. Monitor tickets assigned the group to ensure it is actioned within SLA.
Follow up on pending tickets with team regularly. Ensuring the tickets regularly updated with latest information on the issue and closed as per process defined. Liaise with other teams for the escalated tickets to be resolved.
Name: Mobile Broadband Network Line (MBNL) Description: Ensuring noiseless delivery and driving projects that impact the client business outcomes.
Client: A leading telecommunication company in the UK providing Network and Emergency Service support.
Tools Used: FSO Support , PSO
B.E electronics and communication engineering with aggregate of 7.25 cgpa, and plus two State board with 75% and SSLC State board with 72%
