Shilpy Arora

Experience of about 12 years across the travel and banking domain. Expertise in sales leadership, client relationship management, team management, business development, and customer service. Recognized for exceptional sales performance through promotion to Sales Head within eight months of joining Ease Travel. Proven ability to lead teams, achieve business targets, and deliver excellent customer experiences.

Sales Head - Ease Travel

(2025-12)

• Lead the sales team to drive revenue growth and improve overall business performance.
• Develop and implement sales strategies to increase client acquisition and revenue.
• Mentor and guide team members to achieve sales targets and maintain high customer satisfaction.
• Monitor sales performance, lead generation, and business development initiatives.

Travel Consultant - Ease Travel

(2025-04 - 2025-12)

For Countries - New Zealand, Japan & Australia. Joined Ease Travel as a Travel Consultant and was promoted to Sales Head within eight months for outstanding sales performance and consistent achievement of business targets.

• Manage end-to-end travel consultations for destinations including New Zealand, Japan, and Australia.

Backup Branch Manager - HDFC Bank Ltd. - Delhi - Kirti Nagar Main Branch and East Patel Nagar Branch

(2015 - 2019)

• Managed day-to-day branch operations.
• Led and supervised a team of 10–12 employees.
• Ensured smooth banking operations while maintaining high customer service standards.
• Assisted in achieving branch business goals and operational efficiency.
• Worked in Delhi at Kirti Nagar Main Branch and East Patel Nagar Branch.

Deputy Manager - Axis Bank Ltd. - Delhi - Rajinder Nagar, Paschim Vihar, Janakpuri, and Meera Bagh branches

(2007 - 2015)

Joined as assistant Manager and was promoted to Deputy Manager

• Managed customer relationships and banking operations.
• Handled branch operations and audit while ensuring compliance with banking policies.
• Worked across Rajinder Nagar, Paschim Vihar, Janakpuri, and Meera Bagh branches in Delhi.

Bachelor's Degree - Economics - University of Delhi (2006)

Class XII (CBSE) - Faith Academy School, New Delhi (2003)

Class X (CBSE) - Faith Academy School, New Delhi (2001)