Shiraj Bhattacharya

Accomplished and results-oriented Project Management professional with over 15 years of experience driving end-to-end project delivery through Agile frameworks, ensuring alignment with organizational goals and operational excellence. Strategic and Agile-focused leader, managing complex, cross-functional projects at HCLTech, leveraging Scrum methodologies to enhance delivery efficiency, transparency, and stakeholder engagement. Analytical and process-driven expert skilled in implementing Agile practices, facilitating sprint planning, retrospectives, and continuous improvement initiatives to strengthen team productivity and collaboration.

Transformational and innovation-oriented manager recognized for improving project timelines, optimizing workflows, and integrating best practices that elevated overall delivery effectiveness and client satisfaction. Collaborative and team-empowering facilitator adept at mentoring teams through Agile adoption, fostering a high-performance culture rooted in accountability, communication, and continuous learning. Detail-oriented and risk-aware professional experienced in identifying, assessing, and mitigating project risks through proactive governance, ensuring successful project outcomes within scope and quality parameters.

Performance-driven and growth-focused contributor committed to advancing Agile maturity across teams, standardizing project management frameworks, and promoting a culture of excellence and adaptability.

Technical Specialist / Scrum Master at HCL Tech (2022-03 – Present)

Delivering moderately complex and moderate-risk projects while creating detailed project plans aligned with Agile and Waterfall methodologies. Managing project governance, risk assessment, and stakeholder communication.

• Delivering moderately complex and moderate-risk projects while creating detailed project plans aligned with Agile and Waterfall methodologies.
• Reviewing and validating Statements of Work (SOWs) to categorize requirements into structured project schedules with defined controls, resources, costs, and tasks.
• Preparing and maintaining risk assessment and remediation plans to ensure project stability and proactive issue resolution.
• Scheduling and leading multiple governance calls with customers to address ongoing tasks, issues, and concerns with a proactive approach.
• Driving overall project planning, providing innovative ideas and strategies with an Agile mindset, and maintaining SLAs, IT Service Continuity, and Change Management processes.
• Achieving a 100% on-time project delivery rate, ensuring adherence to Agile and Waterfall standards.
• Improving team productivity by 99% through effective sprint planning, governance calls, and agile collaboration practices.
• Reducing project risks by 90% by implementing proactive risk and remediation planning frameworks.
• Enhancing client satisfaction scores by 100% through consistent communication, transparency, and SLA adherence.
• Optimizing operational efficiency by streamlining IT Service Continuity, Incident, and Change Management processes.

Agile Coach at SOTI (2019-11 – 2022-02)

Acted as a servant leader, fostering teamwork, resolving conflicts, and creating a positive and inclusive work environment. Collaborated with Scrum Masters and Agile Coaches to enhance organizational agility.

• Acted as a servant leader, fostering teamwork, resolving conflicts, and creating a positive and inclusive work environment.
• Stayed updated with industry trends and best practices in Agile methodologies, contributing to continuous process improvement within the organization.
• Collaborated with Scrum Masters and Agile Coaches to share knowledge, exchange insights, and enhance organizational agility.
• Ensured teams identified impediments and implemented effective solutions to remove roadblocks, maintaining steady project progress.
• Worked closely with product owners, business analysts, and stakeholders to prioritize backlogs, manage task allocation, resource tracking, and ensure smooth client communication.

Scrum Master | Software Engineer at Tata Consultancy Services Ltd. (2013-12 – 2018-12)

Managed Scrum teams and software engineering projects.

Technical Support Officer at CONVERGYS India Services Pvt. Ltd. (2011-06 – 2012-04)

Provided technical support services.

Sales Associate at Periodic Info Solutions (2009-02 – 2011-06)

Sales and business development role.

Bachelor's degree in Computer Science – Maharaja Agrasen Himalayan Garhwal University (2021)