Technical support Engineer
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Around 6 years of experience in System Administration, Data Processing and Process Development, related to Windows Installation and Coordinated the Process team with good Planning skills.
To work learn and grow in a challenging and professional.
Queue Management in Ticketing and Distribution of tickets according to the agents and Different
Assignment Queue.
Handling shifts with call/chat volume
Proficient in handling escalated calls 2nd Level remote desktop Technical Support to end-users.
Handled executive Calls/chats.
Prepare Monthly Newsletter for the Team using sway
Dashboard (Content Manager for Dashboard)
And used Genesis Reporting Tool
Creation and publishing of Knowledge Articles
Hands on exchange creation (DL, ADL , o365 groups ,
mailbox , calendar , meeting rooms and etc. )
Hands on Active Directory (service account creation,
Ldap Account, Security group and User access)
