Shital Narale

With overall 2.5 years of experience as a Business Analyst across Pharmaceutical, US Healthcare, Clinical Research & Lifescience. Proficient in creating Business Requirement Document, Functional Requirement Document, Use Case specification Document, Workflows, Implementation guides, Functional Specification Document, and Requirement Traceability Matrix. Well versed in Requirement Elicitation & Prioritization, Defining Scope, Gap Analysis, Stakeholder Analysis & Management, Sprint Planning, Sprint Review, Product Backlog Management, and Change Request Management.

Proficient in Jira management and conducting gap analysis, scope analysis and impact analyses using UML, context diagrams, BPMN, and flow charts. Experienced in creating wireframes and mock-ups and validating requirements through reviews and workshops. Skilled in quality assurance and user acceptance testing, ensuring successful, on-time and on-budget project deliveries.

Business Analyst - Macleods Pharmaceutical LTD - Mumbai

(2022-12 - 2025-07)

Project 1 Details – Clinical Trial Management Dashboard (Using Agile/Scrum Methodology). Developed a centralized dashboard for clinical trial sponsors and study managers to monitor study progress, patient recruitment, site performance, protocol compliance, enrollment trends, adverse events, and overall trial KPIs. The dashboard enabled stakeholders to make faster, data-driven decisions while ensuring compliance with FDA and GCP guidelines.

• Elicited and translated business requirements into user stories and epics, documenting acceptance criteria, prototypes, and business value.
• Conducted Gap/Scope/Impact analysis using UML, BPMN, and data flow modeling with tools like Visio and Lucidchart.
• Led AS-IS and TO-BE analysis, recommending fit-for-business solutions and designing change strategies.
• Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like interviews, brainstorming, and focus group discussions.
• Collaborated with cross-functional teams during development, testing, and UAT to ensure successful delivery.
• Created wireframes, mockups, and delivered use cases, process flows, SRS, and requirement traceability matrix.

Business Analyst - Macleods Pharmaceutical LTD - Mumbai

(2022-12 - 2025-07)

Project 2 Details – Patient Appointment Scheduling System. Worked on Developing a Patient Appointment Scheduling System to streamline booking, rescheduling, and managing doctor appointments, reducing wait times and improving patient experience.

• Worked closely with stakeholders in understanding the scope, analysing business and functional requirements, and segregating them into high level and low-level requirements.
• Conducted JAD sessions, white-board sessions to outline business rules.
• Performed Requirement Gathering, Gap Analysis, handling Change Request, go-live assistance till post implementation support, and functional testing.
• Deliverables – Functional Requirement Document (FRD), Business Requirements Document (BRD), UML diagrams, Use Cases, Solution hand-off and Training Document.
• Prioritized Requirements using MOSCOW and Business Value methods.
• Verification/Validation of requirements through reviews and workshops with client to ensure alignment with business objectives.

M.Pharm - Pharmaceutics - Dr. D Y Patil College of Pharmacy (2020 - 2022)

B.Pharm - SVERIs College of Pharmacy (2016 - 2020)