Sales Account Manager - FirstCry.Com (Brainbees Solution Pvt Ltd)
(2019-12 - 2025-03)
- Spearheaded sales strategies and campaigns across corporate and retail sectors, consistently achieving 15–20% annual revenue growth.
- Managed a portfolio of 50+ key accounts, building long-term client relationships and ensuring repeat business.
- Developed and managed field networks for hospitals at FirstCry, distributing gift boxes to newborn families while maintaining strong client and hospital relationships.
- Led and trained a team of 10+ sales executives, improving productivity and exceeding targets by up to 25%.
- Planned and executed marketing initiatives and promotional campaigns, increasing brand visibility and customer engagement by 30%.
- Conducted market research and competitor analysis to identify growth opportunities, contributing to strategic business expansion.
- Coordinated with distribution channels and cross-functional teams to ensure timely inventory delivery, streamline operations, and enhance customer experience.
- Prepared and analyzed MIS reports for management, providing actionable insights that improved sales efficiency by 20%.
- Recognized for maintaining excellent rapport with clients and teams, receiving appreciation from managers and clients alike.
Direct Marketing Executive - CG Marketing Pvt Ltd
- Conducted Teen Mom Health & Hygiene Awareness Program for young girl students across schools in Mumbai and nearby villages, driving social impact and brand awareness.
- Delivered Personality Development & Goal-Setting Workshops in co-ed schools for students, integrating product engagement for Head & Shoulders brand.
- Organized, supervised, and executed sales promotions and marketing events for Procter & Gamble products, ensuring effective brand positioning and increased visibility.
- Maintained accurate daily, weekly, and monthly sales & marketing reports to track KPIs, and support management decision-making.
- Implemented hospital marketing activities in maternity hospitals across Mumbai by distributing product samples to new mothers and educating them on product benefits.
- Trained, supervised, and guided field teams during campaigns to ensure smooth execution and achievement of sales/marketing goals.
Customer Care Executive - Reliance BPO
- Handled inbound and outbound customer interactions, ensuring high levels of satisfaction and issue resolution.
- Assisted customers with product/service inquiries, billing, and account-related questions.
- Resolved customer complaints effectively while adhering to company policies and guidelines.
- Achieved performance targets related to call quality, response time, and customer satisfaction.
Front Desk Executive - Air India
- Interacted with passengers and travel agents via calls and in-person at the front desk, ensuring clear communication and a positive customer experience.
- Assisted customers with ticket bookings, travel inquiries, cancellations, and refunds with accuracy and efficiency.
- Handled passenger queries, complaints, and service requests with professionalism to ensure customer satisfaction.
- Maintained and updated transaction records and booking systems to ensure data accuracy.
- Coordinated with internal departments to resolve issues promptly and streamline operations.
Verification executive - HBL Global (HDFC Bank)
- Conducted customer document verification (KYC), background checks, and regulatory compliance reviews to ensure compliance with company policies and regulatory requirements.
- Interacted with customers, clients, and field agents to clarify discrepancies and request additional information when needed.
Radio Jockey - All INDIA Radio
- Hosted and performed live radio shows for the Marathi section, engaging listeners through engaging conversations and interactive sessions.
