Shiv
Head of Quality | Apparel & Textiles | QMS
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About
Results-driven Quality Head with 26+ years leading QA/QC for apparel, home textiles & lifestyle categories across India, Sri Lanka & China. Expertise in QMS, vendor development, and compliance for global brands & e-commerce.
Experience
Head of Quality at Raw Mango (Private Label) (2025-05 – Present)
- Lead in-house & outdoor QA teams for end-to-end quality management of ethnic wear
- Validate PP, TOP, size sets against tech pack; approve bulk post PPM & lab dip review
- Drive CAPA on customer complaints; maintain <2% return rate
- Evaluating suppliers technically, managing CSR, and monitoring vendor performance for improvement plans
- Providing technical support to stakeholders for product safety, quality, and compliance
- Quality training & development
Team Leader (Inspection, Audit & Testing) at Cotecna Inspection (2023-05 – 2025-04)
- Managed technical & ethical audit teams for US/EU clients; ensured regulatory compliance
- Reviewed audit reports pre-buyer submission; mentored team on industry standards
- Oversaw inspections, audits, and assessments throughout the project lifecycle
- Identified and addressed potential issues for corrective and preventive action plans
- Managed and mentored inspection teams, ensuring necessary skills and resources
- Liaised with vendors and third-party agencies for design reviews, inspections, and approvals
- Handled customer complaints, investigations, and timely resolutions
- Conducted team performance reviews, skill development training, and attrition rate management
Associate Director (Private Label) at Flipkart Internet Pvt. Ltd (Walmart Group) (2018-05 – 2023-04)
- Led a team of private label QA professionals across India, Sri Lanka, and China
- Developed and implemented quality standards and parameters meeting industry standards and compliance
- Provided expert technical support from proto to final shipment delivery
- Managed supplier quality to ensure quality, safety, and regulatory requirements
- Analyzed quality data to identify trends and opportunities for improvement
- Set and communicated departmental goals, conveying positive expectations to the team
- Conducted quality performance reviews with management and identified opportunities for continuous improvement
- Handled customer complaints, client feedback, CAPA, and resolution
- Managed product lifecycle, product catalog, CX design, return policy, and LQS management
Senior Manager (Quality Excellence) at Homeshop18 (Reliance Group) (2014-01 – 2018-04)
- Managed quality teams across India, ensuring quality standards and QMS implementation
- Coordinated with stakeholders for technical approvals and bulk go-ahead
- Provided expert technical support from proto to final shipment delivery
- Selected suppliers, conducted technical audits, and ensured social compliance
- Monitored supplier performance and implemented improvement plans
- Conducted quality review meetings and implemented corrective plans
- Developed quality support processes, trainings, and formats
Quality Head at Good earth Pvt. Ltd (A Unit of Eicher Motors) (2010-04 – 2014-01)
- Led a team of private label quality professionals across India
- Ensured timely deliveries and coordinated with vendors and departments
- Conducted supplier selection, technical audits, and CAPA
- Managed proto fit checks, PPM, and size set remarks
- Ensured adherence to quality policy and standards
- Reviewed quality performance and implemented improvement plans
QA In-charge at Plus Impact Ltd (2009-02 – 2010-03)
- Led QA and ethical compliance audit team
- Prepared quality standards, SOPs, and technical files
- Upgraded factory quality system as per buyer COC and industrial norms
- Conducted inspections and technical evaluations
- Managed PPM and lab test report reviews
Team Supervisor (Inspection & Compliance) at Bureau Veritas (2003-07 – 2009-01)
- Conducted 3rd party inspections, technical audits, and social compliance
- Coordinated with buyers and managed tech packs
- Provided technical training to teams
- Handled customer complaints and CAPA
Sr. QA at Neetee Clothing (1999-02 – 2003-06)
- Conducted 3rd party inspections, technical audits, and social compliance
- Coordinated with buyers and managed tech packs
- Provided technical training to teams
- Handled customer complaints and CAPA
Education
B.A. – Delhi University (1998 – 1998)
Diploma in Quality Assurance – IIFT Delhi (1998 – 1998)
