Shiv Tamrakar
MBA (Personnel Management & Industrial Relations)
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About
Detail-oriented MBA professional with a specialisation in Personnel Management and Industrial Relations, currently working in banking operations at Union Bank of India, Rewa. Experienced in Eco System Banking (EBC), account opening and customer onboarding, e-KYC verification, loan documentation, records management, and compliance-oriented banking processes. Demonstrates strong attention to detail, data integrity, communication, problem-solving, time management, and the ability to manage professional responsibilities alongside academic mentoring.
Experience
Banking Operations Associate — Eco System Banking (EBC) & Loan Department - Union Bank of India - Rewa (M.P.)
(2025-01)
- Manage the end-to-end account opening process for Savings and Current Accounts, with focus on accurate documentation and compliance with applicable banking guidelines.
- Support customer onboarding activities and ensure that account-opening documentation is complete, accurate, and properly maintained.
- Conduct digital identity verification through e-KYC processes and support secure back-office data entry.
- Help reduce onboarding errors through careful verification of customer information and supporting documentation.
- Manage loan application files and related documentation through the required stages of processing.
- Ensure documentation is maintained in accordance with banking norms and internal policy guidelines.
- Attention to detail in customer and account-related documentation.
- Ability to work in a fast-paced banking environment while maintaining data accuracy and process discipline.
- Strong coordination and communication skills developed through interaction with customers and internal stakeholders.
Academic Mentor — Part-time - Private Tutoring
(2017-01)
- Provide personalised tutoring to 5th and 7th-grade students in Mathematics and English.
- Develop simplified lesson plans and model papers designed to improve students' conceptual clarity and academic performance.
- Adapt teaching methods to individual learning needs and explain academic concepts in a clear and accessible manner.
- Maintain consistency in educational delivery while successfully balancing part-time mentoring responsibilities with professional banking work.
Education
MBA - Personnel Management & Industrial Relations - APS University (2024)
Bachelor's Degree - Graduation - TRS College (2020)
Senior Secondary - XII - MP Board (2016)
