Shiva Ambika Pillay

Senior Finance Operations and Vendor Management professional with 17+ years of experience leading global Accounts Payable, Procurement and Procure-to-Pay (P2P) operations across multinational organizations and GCC environments. Expertise in driving operational excellence through process optimization, automation, budgeting support, expense management, forecasting coordination, compliance governance, vendor management and stakeholder engagement. Experienced in managing high-performing teams, collaborating with global stakeholders across North America, EMEA and APAC, and delivering measurable improvements in SLA adherence, reporting accuracy and operational efficiency.

Recognized for strong communication, people management and business storytelling capabilities.

Operations Manager (AP & Procurement) - HSBC

(2024-05)

• Provide strategic oversight of end-to-end Accounts Payable and Procurement operations across global teams.
• Manage vendor master data, onboarding governance and compliance with SOX and internal controls.
• Support budgeting, cost monitoring and expense management activities aligned with operational goals.
• Lead automation, process standardization and continuous improvement initiatives to improve efficiency and scalability.
• Drive KPI reporting, dashboard analytics and SLA management for leadership decision-making.
• Collaborate with global stakeholders and leadership teams across regions for operational governance and issue resolution.
• Lead and mentor teams while driving performance management, engagement and productivity improvements.

Manager Operations (AP & Procurement) - Genpact

(2016-06 - 2024-05)

• Led high-volume multi-regional AP and Procurement operations supporting North America, EMEA and APAC regions.
• Managed global vendor relationships, procurement support and supplier enablement initiatives.
• Established KPI dashboards, operational analytics and reporting frameworks to improve visibility and compliance.
• Supported forecasting, operational planning and expense optimization initiatives.
• Managed audits, risk assessments and compliance reviews with zero major audit observations.
• Collaborated with Finance and Procurement stakeholders to streamline approval workflows and P2P cycles.
• Managed and developed high-performing teams while ensuring SLA adherence and stakeholder satisfaction.

Senior Analyst - Accenture Services Pvt Ltd

(2014-04 - 2016-05)

• Processed invoices, purchase orders and expense reports using SAP and Ariba.
• Handled vendor payments, reconciliations and compliance activities.
• Supported automation initiatives and operational process improvements.
• Collaborated with cross-functional stakeholders for discrepancy resolution and audit support.

Process Coordinator (Accounts) - Diebold Systems Pvt Ltd

(2012-06 - 2014-03)

Process Developer (Accounts Payable) - Genpact

(2006-10 - 2010-12)

Bachelor of Commerce - Siddhartha Degree College

Intermediate - Loyola Model Junior College

SSC - Sacred Heart Girls High School