Shiva Darshan U

DevOps Engineer with 2.5+ years of experience building and maintaining CI/CD pipelines, test automation integrations, and containerized deployments for a telecom-grade platform at Ericsson. Designed a Jenkins Declarative Pipeline from scratch and migrated test-result reporting from a manual, Excel-based process to an automated Xray-to-Jira integration, eliminating manual effort and improving traceability across releases. Experienced with Jenkins, Docker, Kubernetes, Gerrit, and Python-based automation, with hands-on training in AWS (EC2, RDS, Auto Scaling, Elastic Beanstalk, VPC, CloudFormation, SNS), Terraform, Ansible, EKS, ECS, and Infrastructure as Code (IaC).

Brings an additional 1.5+ years of process-compliance and quality-standards experience from a prior content moderation role.

DevOps Engineer & CI/CD - ACL Digital – Client: Ericsson (OMC Project)

(2024-03)

• Migrated test result reporting from a manual, Excel-based process to an automated Jenkins-to-Xray integration, eliminating manual result compilation and reducing reporting turnaround from hours to minutes per job.
• Engineered the pipeline to automatically create and update categorized Jira Test Plans (Serviceability, Scale & NFT, Target LCM, OMC LCM & Security) on job completion, including automatic test-case linking to parent Jira issues and defect association for failed tests.
• Enhanced an existing Xray automation framework by improving stability, resolving defects, and extending functionality of a system originally built by another team member.
• Designed and implemented a Jenkins Declarative Pipeline from scratch to automate Robot Framework documentation validation, integrating Gerrit, Python-based validation scripts, HTML report generation, and email notifications.
• Integrated Gerrit repository cloning within the pipeline to automate source retrieval and ensure up-to-date validation execution.
• Developed and executed Python validation scripts to verify Robot Framework documentation quality and enforce standards.
• Automated HTML report generation, publishing, and artifact archiving, including deployment of reports to an internal web server for easy access.
• Implemented Jenkins post-build actions such as email notifications, workspace cleanup, and error handling to improve pipeline reliability and maintainability.
• Monitored and troubleshot CI/CD pipelines using Jenkins, Docker, and Kubernetes (K8s) to identify and resolve deployment failures, pod crashes, and service issues.
• Analyzed logs from Jenkins builds, Docker containers, and Kubernetes pods to perform root cause analysis of deployment and test suite execution failures.
• Supported weekly and nightly automated test suite executions, ensuring stable deployments and quick resolution of environment-related issues before execution.
• Coordinated with development and QA teams to resolve build failures, deployment issues, and test execution blockers, operating within a team Kanban board in Jira where tickets were created, assigned, tracked through progress, and closed.
• Generated and maintained deployment quality reports ('drops'), tracking deployment health, test results, and overall release stability.
• Contributed to improving CI/CD reliability through automation, monitoring, and continuous process enhancements.

Representative, Operations - Concentrix Daksh Services India Private Limited

(2021-07 - 2023-03)

Google Process – Content Moderation

• Reviewed and moderated text, image, video, and audio content across a high-volume queue, enforcing platform policies and community standards for the Google process.
• Consistently met daily productivity and quality targets while maintaining accuracy on policy-compliance decisions.
• Escalated complex or high-risk cases to senior moderators and management, and maintained audit-ready records of all moderation decisions.

Master of Computer Applications - MCA - New Horizon College of Engineering (Autonomous, Affiliated to Visvesvaraya Technological University) (2016 - 2019)