Shiva Kumar

I believe I can lead and inspire a team to perform their best and try to accomplish goals. I can achieve this through relationship building, being motivated about my goals, and influencing others around me. Provide guidance, instruction, direction, and leadership to a group of individuals or the team to achieve a key result or group of aligned results.

The team leader monitors the quantitative and qualitative achievements of the team and reports results to a manager. I'm excited to work with you all to meet those goals and to hear what's worked well for an organization in the past.

I worked on senior-level assignments in Operations Management/ Process Management with a leading organization of repute, preferably in the BPO industry.

Resourceful in ensuring high-quality customer experience, elevating customer satisfaction, while adhering to Strong KPI Management such as Attrition, Shrinkage, AHT, CSAT, NPS, SLAs & work processes, and managing cost elective operations Expertise in handling sales & marketing of internet-based software live Agent

Proficient in managing business operations with a focus on top line & bottom line performance and skills in determining company mission & strategic direction as conveyed through policies & corporate objectives

I am Pursuing MBA (Financial Management) in Manipal University Jaipur UGC-Recognized University Bachelor of Commerce (Computers) from Noble Degree& P.G College