Shiva Kumar Gattu

Network Engineer with 2+ years of experience in telecom network operations, service assurance, and fault management across multi-vendor NMS platforms (Tejas, ECI, Nokia, Alcatel OMS). Skilled in LAN/WAN design, VLANs, static and dynamic routing (OSPF, BGP), ACLs, VPN, NAT/PAT, and subnetting, with hands-on lab experience in Cisco IOS, DHCP, and DNS configuration using GNS3 and Packet Tracer. currently pursuing CCNA (200-301).

Associate Network Engineer at Tata Tele Business Services (2024-06 – Present)

• 24×7 Service Assurance and enterprise network monitoring
• Monitor DWDM, SDH, Ethernet circuits using ECI, Nokia, Tejas, and Alcatel NMS
• Troubleshoot LOS, LOF, AIS, RDI, and Link Down alarms
• Coordinate fiber restoration with field engineers
• Manage incidents using Oracle CRM and WFM while meeting SLA targets
• Perform outage coordination and root cause analysis

Business Development Associate at Byju's (2022-01 – 2023-12)

• Counseled students and parents on educational programs
• Achieved monthly sales and lead generation targets
• Developed communication, customer interaction, and problem-solving skills

B.Tech in ECE – Jawaharlal Nehru Technological University Hyderabad, Pallavi Engineering College (2017 – 2021)