Shiva Kumar Jupelli

Results-driven Healthcare QA Analyst with 3+ years of experience in US Healthcare (Payer) systems, specializing in EDI transactions (837, 834, 835, 277CA) and EDIFECS validation. Proven track record of delivering zero-defect releases, improving defect detection accuracy by 98%, and reducing issue recurrence by 30%. Strong expertise in manual and automation testing, API validation, SQL analysis, and claims processing (QNXT, AVAILITY).

Recognized as an Employee of the Quarter and SME for high-impact QA leadership.

Software Quality Analyst - Infosys Limited - Hyderabad

(2025-07)

• Lead QA validation for US Healthcare Payer systems, ensuring HIPAA-compliant EDI transaction processing.
• Deliver 98% defect detection accuracy, contributing directly to zero-defect EDIFECS production releases.
• Reduced defect recurrence by 30% and improved turnaround time by 20% through structured root cause analysis and optimized JIRA workflows.
• Perform end-to-end validation of 837 (Professional & Institutional) claims lifecycles within QNXT.
• Conduct API validation using Swagger and SQL backend verification to ensure data integrity.
• Provided production sign-off for the Availity project prior to go-live, ensuring stable and secure deployment.
• Proposed and implemented an automation solution for test documentation, reducing manual effort by 80-90% and significantly improving process efficiency.
• Identify continuous automation opportunities, reducing overall manual testing effort by 20%.
• Mentor junior testers, improving overall team productivity by 30%.

Software Quality Engineer - Infosys Limited - Hyderabad

(2022-06 - 2025-07)

• Executed Functional, Regression, and End-to-End testing across complex healthcare insurance workflows.
• Optimized EDI process validation, improving operational efficiency by 25%.
• Validated APIs and web services integrated with Optum, QNXT, and EDIFECS platforms.
• Developed automation scripts for API and regression testing, increasing overall test coverage by 25%.
• Performed complex SQL validations to ensure backend data accuracy and claim adjudication correctness.
• Actively contributed to Agile ceremonies including sprint planning, retrospectives, and defect triage.

GIS Engineer - IIC Technologies - Hyderabad

(2021-12 - 2022-06)

• Delivered geospatial data analysis and mapping solutions for various infrastructure projects.

B.Tech - Civil Engineering - Anurag Group of Institutions (AU/CVSR) (2018 - 2021)

Diploma - Civil Engineering - Aurora's Polytechnic College, Bhongir (2015 - 2018)