Shiva Pandey

Versatile SaaS professional with 5+ years of experience operating across Product Management, Scrum Master, and Business Analyst functions often within the same engagement.

Certified Scrum

Master (CSM) with a track record of delivering multi-product portfolios for U.S.-based clients, leading Agile ceremonies, writing precise requirements, and translating business needs into measurable outcomes. Comfortable owning a product roadmap, facilitating a sprint, or documenting a process and switching between all three as the team needs. Fluent in JIRA, SQL, and stakeholder communication at every level from dev team to C-suite.

Sr. Business Analyst / Scrum Master - eCore Services LLC - Remote (U.S.)

(2024-02)

• Leading end-to-end Agile delivery for a multi-product SaaS portfolio acting as Scrum Master for sprint execution and BA for requirements, backlog grooming, and stakeholder alignment simultaneously.
• Facilitated all Scrum ceremonies including Sprint Planning, Daily Standups, Reviews, and Retrospectives, improving sprint velocity by 25% through better prioritization and clearer Definition of Done.
• Authored user stories, acceptance criteria, and PRDs that reduced mid-sprint ambiguity and kept engineering focused on high-value deliverables each cycle.
• Built JIRA and ClickUp dashboards to give leadership real-time visibility into team throughput, defect trends, and KPI performance replacing manual weekly reporting.
• Served as primary point of contact for external stakeholder communication, translating technical progress into business-friendly updates and managing release expectations proactively.
• Removed impediments across 10+ stakeholders by tracking blockers in Clickup and escalating cross-team dependencies before they impacted sprint commitments.

Technical Business Analyst / Project Coordinator - Arootah - Remote (U.S.)

(2024-02 - 2026-02)

• Owned the product roadmap for internal SaaS productivity tools, leading discovery, prioritization, and delivery from concept through release across 12+ feature launches.
• Authored detailed PRDs and acceptance criteria that cut scope creep by 30% and improved sprint predictability — engineering knew exactly what done looked like before they started.
• Ran JTBD user research sessions and synthesized qualitative findings into structured product insights that directly shaped roadmap priorities and UX decisions.
• Partnered with executives to interpret performance data using SQL-driven KPI dashboards, surfacing efficiency insights that informed strategic pivots across three product lines.
• Implemented AI-based workflow automations that eliminated 10+ hours of manual reporting weekly, freeing the team to focus on delivery rather than status tracking.
• Collaborated with design and engineering on structured pre-sprint design reviews, catching usability issues early and maintaining high UX standards across all releases.

Technical Business Analyst - Crowdbotics - Remote (U.S.)

(2021-04 - 2024-01)

• Managed delivery and product coordination across 150+ Agile software projects worth $2.3M+, acting as the primary bridge between business stakeholders and engineering teams.
• Facilitated Scrum ceremonies across multiple pods simultaneously, maintaining sprint discipline and ensuring each team had clear goals, priorities, and shared understanding.
• Partnered with enterprise clients including Vodafone and AGWM to define MVPs, elicit requirements, and set measurable success criteria for every engagement.
• Introduced standardized PRD templates and structured client feedback loops, boosting satisfaction scores by 35% and reducing post-release rework significantly.
• Used delivery analytics to identify pipeline bottlenecks and reduce average project turnaround time by 20% through targeted process improvements.
• Mentored junior BAs on agile ceremonies, story writing, and stakeholder communication, building a team culture of continuous feedback and improvement.

Bachelor of Engineering - Computer Science - University of Mumbai (2017 - 2021)