Shivaganesh Lingala

IT and telecom operations professional with 8+ years of experience across Linux-based VAS environments, NOC operations, messaging infrastructure and enterprise application support. Experienced in Linux server management, SMSC/SMS gateways, Bulk SMS, VAS operations, L1/L2/L3 support, monitoring, SQL, Wireshark/PCAP analysis, VMware and basic AWS. Hands-on exposure to incident troubleshooting, RCA, server health checks, patching, node integration, configuration, UAT, onboarding/decommissioning and cross-functional operations.

VAS Engineer at Vodafone Idea (2021-04 – Present)

Payroll: Quess Corp Ltd

• Manage and support PAN-India Linux-based VAS nodes with focus on service stability, availability and issue resolution.
• Support SMSC and SMS gateway infrastructure, including message routing, Bulk SMS and message-related operational issues.
• Provide L1/L2/L3 operational support for messaging, roaming and VAS infrastructure issues and coordinate escalations.
• Perform Linux server health checks, system monitoring, troubleshooting, patching and performance checks.
• Use SQL for database querying, troubleshooting, data validation and operational reporting.
• Conduct Wireshark-based PCAP analysis for messaging and network issue identification.
• Perform incident troubleshooting, root cause analysis (RCA) and configuration changes within operational processes.
• Coordinate node integration, configuration, UAT testing, server onboarding and decommissioning with cross-functional teams.
• Support NOC/GUI operations and WSMS rule configurations; work on steering changes, latching and SIM testing.
• Work with SiteScope, TeMIP, HPSM, GRT SIGOS, Anritsu and Nagios for monitoring and operational support.
• Prepare operational documentation and knowledge-transfer material for support handovers.

ERP Executive at Almond House Pvt Ltd (2018-06 – 2021-04)

• Configured and managed ERP software for day-to-day business operations and end-user access.
• Monitored ERP database integrity, user access and Finished Goods stock entries for inventory accuracy.
• Provided technical support for ERP modules and IT infrastructure and resolved operational issues.
• Recommended hardware/software upgrades to improve system performance and reliability.
• Coordinated Finished Goods dispatch and GPS tracking activities through ERP processes.

Customer Support Executive at Suneeta Associates Pvt Ltd (2017-06 – 2018-05)

• Provided technical guidance and issue resolution for software and hardware-related customer queries.
• Managed customer interactions through phone and in-person support and maintained documentation.
• Trained and mentored new team members on internal systems and support procedures.

B.Tech in Computer Science Engineering (CSE) – Nalla Narsimha Reddy Group of Institutions, JNTUH

Intermediate in MPC – Narayana Junior College, Hyderabad

SSC – Sri Vikas Concept School, Hyderabad