ShivaKrishna

Experienced RPA Developer with 3.5 years of experience in designing, developing, and supporting automation solutions using Blue Prism. Skilled in process automation, queue management, exception handling, debugging, and production support. Strong understanding of PDD, SDD, workflow analysis, and reusable object development.

Experienced in L1/L2 support activities, bot monitoring, and maintaining automation performance in banking and business process environments. Quick learner with strong analytical and problem-solving skills, capable of working effectively in team-oriented environments.

Work Experience

Tata Consultancy Services | March 2024 – Present

• Developed and maintained automation solutions using Blue Prism for banking and business processes.

• Worked on end-to-end RPA lifecycle including development, testing, deployment, and support.

• Implemented queue management, exception handling, logging, and data validation mechanisms.

• Created reusable business objects and processes following Blue Prism best practices and naming conventions.

• Provided L1 and L2 production support, bot monitoring, and issue resolution.

• Worked with Process Design Documents (PDD) and Solution Design Documents (SDD).

• Collaborated with business teams to analyze workflows and identify automation opportunities.

• Improved operational efficiency by automating repetitive manual tasks.

HCL Technologies | June 2022 – February 2024

• Developed and supported RPA processes using Blue Prism.

• Worked on process automation, debugging, exception handling, and queue management.

• Assisted in bot deployment, testing, and maintenance activities.

• Monitored production bots and resolved incidents as part of L1/L2 support.

• Followed Blue Prism development standards and reusable component design practices.

• Coordinated with stakeholders to understand business requirements and automation scope.

B.sc Computers