Shivam Deepak

Recovered ₹20L in annual revenue leakage by closing quote-to-invoice gaps across 5 LOBs, driving ~100% AOP attainment in 2025 Drove strategic account focus by identifying high-value customers and aligning supply priorities to protect and grow key revenue relationships Built cross-functional SOPs from scratch, eliminating process gaps that were delaying closures and escalations

Senior Manager - Cummins

(2025-04)

• Recovered ₹20L in annual revenue leakage by closing quote-to-invoice gaps across 5 LOBs, driving ~100% AOP attainment in 2025
• Drove strategic account focus by identifying high-value customers and aligning supply priorities to protect and grow key revenue relationships
• Built cross-functional SOPs from scratch, eliminating process gaps that were delaying closures and escalations
• Managed inventory health across LOBs using min-max thresholds, ensuring stock availability for top accounts and reducing order-loss risk

Manager — Business Excellence - Grayquest

(2022-12 - 2023-05)

• Designed a FOS reallocation model from productivity data, driving a 40% (₹20L) cost cut without compromising output.
• Reduced average sales cycle from 14 days to 10 days (30% improvement) by developing Zoho CRM with automated lead-scoring rules.
• Built a KPI-driven performance management system with real-time dashboards, lifting team productivity by 20% and enabling data-informed coaching conversations
• Led a 3-member cross-functional team to redesign lead generation strategy, achieving a 50% uplift to 300 qualified leads/month through funnel analytics

Assistant Manager — Business - Teachmint

(2021-04 - 2022-12)

• Re-engineered core operational processes end-to-end, cutting turnaround time by 60% to 10 days ,benchmarked against EdTech industry standards
• Managed operational governance for a 120-member team, designing adherence frameworks and real-time escalation trees that reduced process deviation incidents by over 35%
• Architected automated WhatsApp communication flows using rule-based triggers, achieving a 25% improvement in customer retention without incremental headcount
• Created C-suite-facing analytics reports (Data Studio) that drove faster strategic pivots during growth

Application Development Associate - Accenture

(2018-08 - 2019-05)

• Automated routine infrastructure maintenance tasks using PowerShell scripting, reducing manual workload by ~40% and achieving a 30% decline in system downtime
• Collaborated with delivery excellence team to document automation playbooks, which were adopted as standard operating procedure for the wider IT operations team

MBA - NMIMS Mumbai (2025)

B.Tech - ETC - VSSUT, Sambalpur (2018)

Class XII - DAV Public School, Jharsuguda (2014)

Class X - DAV Public School, Talcher (2012)