Shivam Gautom

Passenger mobility aficionado! Accomplished operations management professional with over 8 years of experience in delivering optimal results in high-growth environments. Progressive track record in developing & implementing business growth strategies and operational plans. Have innate capabilities of ensuring quality, overseeing performance metrics, implementing improvements and taking data driven decisions to enhance customer experience.

I am an Operations & Business Strategy professional with 8 years of experience in high-tech and agile start-up ecosystems. My forte lies in planning, analyzing & reengineering processes; optimizing TAT & operational efficiency; streamlining workflow and executing large scale activations. I also have considerable experience in merchant/client/vendor onboarding & management.

Currently, I am associated with India's largest tech mobility platform IntrCity SmartBus as Manager Transformation (Operations). My primary responsibilities in this role include elevating customer experience through product innovation and driving business growth through strategic alliances.

In my current capacity with InterCity SmartBus, I helped the company to achieve the following:

• Elevate customer experience by 35%
• Optimize fleet efficiency by 25%
• Reduce transformation TAT by 35%
• Reduce cost of operations & procurement by 40%

B.Tech Aeronautical - School of Aeronautics - 2009

Higher Secondary - JB College - 2003

High School Leaving Certificate - Donbosco High School - 2003