Shivam Kumar

Data-focused MIS Analyst with 1+ year of total experience in operational data management, reporting, data cleaning, and dashboard development. Currently managing daily operational data and performance reporting for six EV charging hubs in Bangalore. Experienced in Excel-based data analysis, operational reporting, customer feedback metrics, and data visualisation using Python, Tableau, and Power BI.

MIS Analyst at Energia Bacello Pvt. Ltd. (2026-03 – 2026-09)

• Manage end-to-end data operations for a network of six electric vehicle (EV) charging hubs across Bangalore.
• Clean and process daily operational data, transforming raw charging metrics into accurate, structured datasets.
• Build daily reports covering hub performance, utilisation rates, and energy consumption.
• Deliver operational insights directly to the City Head Manager to support regional decision-making.

Associate Operations at Radical Minds Technologies Pvt. Ltd. (2025-07 – 2026-03)

• Managed end-to-end inbound operations for IXIGO Train, processing customer refund data generated by call agents to support accurate and timely client initiation.
• Cleaned, structured, and validated large datasets using Excel functions including PivotTables, VLOOKUP/XLOOKUP, and automated spreadsheet workflows.
• Created and maintained daily shift rosters for team agents to support queue coverage and operational performance.
• Monitored and reported key operational metrics, including CSAT and DSAT feedback, to support customer experience improvements.
• Prepared and delivered daily reports to client stakeholders to streamline ticket resolution and customer refund processing.

Bachelor of Technology in Computer Science and Engineering – Guru Kashi University (2023-09 – 2026-07)

Diploma in Computer Science and Engineering – Government Polytechnic Munger (2020-08 – 2023-07)

Matriculation – Punit High School Bhaiya Bigha (2020-06)