Shivam Mahendru

Results-driven AI Engineer with expertise in Generative AI, RAG pipelines, and Agentic workfows. Proven ability to design and deploy enterprise-grade AI solutions through comprehensive LLM pre-training, post-training, and model fne-tuning. Demonstrated success in developing scalable AI applications, including published marketplace integrations and hackathon-winning autonomous systems, to optimize complex business operations.

AI and Automation Intern at Astreya (2025-10 – 2026-06)

• ServiceNow Marketplace Applications (CorrelateIQ & TicketLens v2): Architected and deployed CorrelateIQ to the ServiceNow Store.

Developed

TicketLens v2, an AI-powered visualization tool for real-time incident analysis within the Next Experience Framework (Service Operations Workspace). This accelerated root-cause identifcation, reducing Mean Time To Resolve (MTTR) for support engineers by 35% and driving a 25% increase in overall team operational effciency.

• GCP Marketplace Application: Engineered an event-based trigger application seamlessly bridging external enterprise events with Google Apps Script. Eliminated the need for complex, manual integration workarounds, reducing developer setup, testing, and deployment time by 50% while accelerating integration processing speeds.
• Knowledge 26 AI Showcase: Built a dedicated AI document analyzer Q&A application on the Service Portal utilizing robust REST integrations. Selected to demonstrate the application to over 500 ServiceNow executives and industry leaders at the Knowledge 26 conference, receiving formal leadership commendation for product innovation and business value realization.
• ITSM & CSM Workfow Optimization: Customized ITSM and CSM applications utilizing the Service Operations Workspace (SOW) to create a unifed, high-effciency agent experience. Developed scalable REST integrations for external data exchange, streamlining cross-platform synchronization and signifcantly reducing agent context-switching under direct executive mentorship. Pioneered enterprise AI solutions that automated complex service management workfows, reducing manual administrative overhead by 40%.

Technical Content Writer at Geeks for Geeks (2024-04 – 2024-10)

Technical content writer at GeeksForGeeks. Wrote articles about Computer vision, JDBC, ER diagram and helped over 50k developers.

MCA in AI and ML – Vellore Institute of Technology (2025-07 – 2027-07)

BCA in Computer Science – Graphic Era Deemed to be University (2022-09 – 2025-07)