Shivam Na

Software Engineer with experience in Oracle Xstore POS implementation, functional testing, system integration, application support, incident management, SQL troubleshooting, and retail business processes. Experienced in end-to-end POS testing, UAT, ERP/payment/CRM integrations, root cause analysis, and Level 1/Level 2 support.

Software Engineer at Trangle Services Pvt. Ltd. (2023-02 – 2026-06)

• Worked on POS implementation for the BATA APAC region using Oracle Xstore.
• Designed and executed functional and regression test cases for transactions, discounts, returns, and Oracle Xstore workflows.
• Performed end-to-end testing to validate business requirements and POS functionality.
• Collaborated with cross-functional teams to review functional specifications and create detailed test plans.
• Tested system configuration changes for alignment with business processes and industry standards.
• Validated integrations with payment gateways, ERP systems, and CRM platforms.
• Participated in User Acceptance Testing (UAT) to validate functionality, efficiency, and usability.
• Provided Level 1 and Level 2 support for Oracle Xstore, including hardware, software, and network-related issues.
• Resolved BRC report, MNT/Supply.txt, report change, inter-store transfer, shipping/receiving, sale, and return issues.
• Diagnosed POS incidents, performed root cause analysis, and recommended long-term corrective actions.
• Supported system monitoring and proactive maintenance to identify performance bottlenecks.
• Managed Jira and Sapphire tickets, tracked incidents, and provided timely status updates.

Software Engineer at TecHealerz Solutions Pvt. Ltd. (2021-06 – 2022-10)

• Worked on digital transformation for ALBABTAIN GROUP, Kuwait, with Oracle Xstore POS.
• Designed and executed functional test cases covering transactions, discounts, returns, and POS workflows.
• Performed end-to-end functional testing and validated system configuration changes.
• Validated integrations with payment gateways, ERP systems, and CRM platforms.
• Explained retail processes including pre-sales, send-sales, service center, replenishment, store-to-store transfer, store-to-warehouse, sale, and return.
• Explained and resolved POS-related issues reported by store users.
• Performed testing with Fusion and WMS teams and supported issue resolution.
• Provided Level 1 and Level 2 Oracle Xstore support and diagnosed POS incidents.
• Conducted root cause analysis for recurring issues and supported performance monitoring.
• Managed Jira and Sapphire tickets and coordinated with cross-functional teams.

B.Tech in Computer Science & Engineering – Dr. A.P.J. Abdul Kalam Technical University (AKTU) (2016 – 2020)

Senior High School (XII) in CBSE (2015 – 2015)

High School (X) in CBSE (2013 – 2013)