Shivam Rathi

Certified Salesforce Developer with 3 years of experience in Salesforce configuration, customization, automation, and integrations. Skilled in Lightning Web Components (LWC), Apex, Flows, REST APIs, CI/CD, and Agile delivery. Experienced in enterprise Salesforce applications, incident management, deployments, and scalable automation solutions supporting global users.

System Engineer - Tata Consultancy Services

(2022-09)

Worked on ServiceMax, a Salesforce-based field service application for US-based Life Sciences client BD (Becton Dickinson), supporting the full engagement lifecycle from admin/support to development.

• Handled admin and support activities including user management, permission sets, object configuration, and incident resolution, building strong Salesforce platform fundamentals.
• Developed scalable Salesforce solutions using LWC, Apex triggers, Flows, Batch Apex, and scheduled jobs to automate field service business processes.
• Built REST API integrations and custom UI components using LWC, reducing manual data entry efforts by ~40%.
• Leveraged GenAI-assisted tooling to accelerate LWC development cycles, improving productivity by ~35%.
• Managed incidents and change requests end-to-end including root cause analysis, debugging, testing, and deployment with minimal SLA breaches.
• Collaborated in Agile sprints, requirement analysis, Jira story grooming, estimation discussions, and sprint deliverables.

Project Intern - Tata Consultancy Services

(2022-01 - 2022-06)

• Assisted in development of Salesforce components and Apex logic for business process automation.
• Contributed to testing by writing Apex test classes and improving code reliability.

Bachelor of Engineering - B.E. - Shri Ramdeobaba College of Engineering and Management (2018 - 2022)