Shivam Sharma

Cross-functional operations and product execution professional with 4 years of experience across product operations, business process coordination, ERP implementation, stakeholder management and data analysis. Experienced in coordinating between business, sales, operations and product/technology teams, validating processes, supporting product launches, analysing operational data and driving process improvements. Strong working knowledge of Excel, Google Sheets, SQL/MySQL, Snowflake and Power BI, with a practical, execution-focused approach to problem solving.

Operations & Project Coordinator at Think and Learn Pvt. Ltd. (BYJU'S) (2023-01 – 2024-12)

• Coordinated cross-functional activities across business, sales, operations and product/technology teams to ensure timely execution of operational and project requirements.
• Supported project planning, task tracking, stakeholder communication and follow-ups to keep deliverables aligned with business priorities.
• Coordinated product and process launches by validating workflows, communicating dependencies and ensuring operational readiness before deployment.
• Performed end-to-end product and process testing, identified issues and coordinated with relevant teams for timely resolution.
• Validated monthly invoices and operational data using Excel, including VLOOKUP and Pivot Tables, supporting accurate business processes and closure activities.
• Supported process improvement initiatives, including down-payment configuration changes that reduced manual effort for the sales team by approximately 30%.
• Used SQL/Snowflake queries and spreadsheets to analyse operational data and prepare inputs for reporting and decision-making.

Technical Support Engineer at Mittsure Technologies LLP (2019-12 – 2022-09)

Managed end-to-end post-sales technical support for school clients, ensuring smooth product implementation, adoption and continued usage across school operations.

• Conducted product demonstrations and structured training sessions for school staff, covering product functionality, workflows, system navigation and day-to-day usage.
• Worked closely with schools to understand their operational requirements, challenges and additional feature requests, translating client needs into clear requirements for internal teams.
• Coordinated with management and relevant stakeholders to obtain approvals for client-specific requirements and enhancements.
• Liaised with the technical/development team to communicate approved requirements, track implementation progress and ensure requested updates were delivered to schools within agreed timelines.
• Performed product configuration, implementation support and validation of updates before delivering changes to school clients.
• Provided ongoing post-sales support by resolving product-related queries, troubleshooting operational issues and coordinating technical resolutions whenever required.
• Maintained regular communication with school stakeholders to ensure issues were properly tracked, followed up and closed with minimal disruption to their operations.
• Acted as a bridge between school clients, management and technical teams, ensuring client requirements were understood accurately and converted into practical product solutions.
• Supported long-term client relationships through proactive issue resolution, product guidance and continuous follow-up, contributing to a positive customer experience and protecting the company's reputation.

B.Tech in Electronics & Communication Engineering – Anand International College of Engineering (2016-01 – 2020-12)

Senior Secondary – Green Land Convent School (2015-01 – 2016-12)