Shivangi Pal

Strategy & Operations professional with 1.5+ years of experience driving partner operations, business growth and strategic execution across 90+ Pan-India partners. Experienced in partnering with CXOs and Sales, Product, Technical & Operations teams to translate business priorities into operating playbooks, KPIs, growth initiatives and process improvements. Delivered ~40% business growth, ~70% reduction in Time-to-Value and 50+ process/product improvements through structured problem-solving and data-led execution.

Program Manager – Founder's Office - Accomation.io

(2026-01)

• Partnered with CXOs on strategic planning across Sales, Product, Technical & Operations, translating business priorities into execution roadmaps, operating playbooks and KPIs.
• Owned partner operations across 90+ Pan-India partners, leading a cross-functional team of 15+ members across partner selection, training, performance management, service quality and operational improvement; built Excel dashboards to track KPIs and identify improvement areas.
• Reduced Time-to-Value by ~70% by redesigning partner workflows, standardising operating processes and tightening process handoffs; achieved 85% client satisfaction through structured support and milestone-based execution.
• Drove ~40% business growth across the portfolio by identifying growth levers, prioritising service-quality gaps and launching innovation/new-offering initiatives.
• Converted 30+ structured business reviews into 50+ Product & Engineering enhancements by identifying root causes, prioritising requirements and driving execution through closure.

Business Operations Manager - Oxyzo Financial Services

(2025-11 - 2026-01)

• Managed a ₹5Cr+ book of business, partnering with CXOs and Credit, Legal, Operations and Underwriting teams to align priorities, resolve bottlenecks and drive end-to-end execution.
• Designed escalation and stakeholder-management frameworks to improve execution efficiency and accelerate resolution against SLA-based timelines.

Strategic Account Manager - Jai Kisan | CredSuite SaaS

(2025-02 - 2025-10)

• Led a ₹1.25Cr+ enterprise portfolio, partnering with Berger Paints and 20+ enterprise clients through structured solutioning, executive presentations and stakeholder alignment across 25+ product demonstrations.
• Built GTM, competitive and pricing strategies using market research and data analysis (Excel, SQL), contributing to a 35% increase in portfolio adoption.
• Maintained 90%+ account health by monitoring usage, analysing high-volume interactions and tracking account-level insights through CRM.
• Led strategic account reviews with CXOs, translating business requirements into Product/Technical roadmaps and reducing issue-resolution time by 40%.

International Master in Business - Marketing & Finance - SDA Bocconi (2025)

M.Com - Business Management - H.R. College of Commerce & Economics (2023)

B.Com - Accounting & Finance - H.R. College of Commerce & Economics (2021)