Shivangi Solanki

Results-driven Project Manager with 5years of experience delivering end-to-end digital transformation programmes across retail banking, insurance, and e-commerce. Proven track record managing complex, large-scale digital banking and mobile journey initiatives — including online banking platforms, customer journey redesign, and omnichannel rollouts — for leading clients such as HDFC Bank, Kotak Mahindra Bank, and ICICI Prudential Life. Highly skilled in stakeholder management across business, technology, and senior leadership, with strong command of Agile delivery, RAID log management, risk reporting, and Steering Committee presentations.

Certified Scrum

Master with deep expertise in JIRA, Confluence, and Adobe Analytics. Currently serving notice period and open to immediate opportunities.

Associate Project Manager — Digital Transformation at Digital Web Analytics & Optimization (2024-01 – Present)

• Led end-to-end delivery of 8–10 concurrent digital transformation and online/mobile banking projects, achieving 95% client satisfaction across HDFC Bank, Kotak Mahindra, and ICICI Prudential Life.
• Defined and managed high-level business requirements, collaborated with business stakeholders to produce BRDs and user stories, and drove approval workflows across market and technology teams.
• Owned RAID log reporting, proactive risk identification, and mitigation strategies; presented status, risks, and decisions to Steering Committee and senior stakeholder forums.
• Drove 25% uplift in campaign ROI by championing data-driven digital marketing strategies using Adobe Analytics and Adobe Target across retail banking and insurance journeys.
• Orchestrated Agile ceremonies (sprint planning, stand-ups, retrospectives, demos) and managed product backlogs in JIRA, improving project efficiency by 20%.
• Collaborated with cross-functional teams — including development, design, QA, and business stakeholders — to deliver product feature builds, mobile journey enhancements, and customer experience optimisations.
• Maintained Confluence documentation for all project artefacts, decision logs, and release notes, ensuring consistent knowledge management across programmes.
• Drove change management initiatives, onboarding business stakeholders to new digital capabilities and guiding adoption of transformed customer journeys.
• Mentored junior team members on Agile best practices, JIRA workflows, and project management standards.

Project Coordinator — Digital & Analytics at Digital Web Analytics & Optimization (2021-08 – 2023-12)

• Supported coordination of 8–10 digital transformation and analytics projects in the retail banking, healthcare, and e-commerce sectors.
• Assisted in drafting user stories, functional requirements, and business process documentation to support large-scale digital platform deployments.
• Streamlined Agile processes and sprint tracking in JIRA, reducing delivery turnaround time by 20% and enhancing team velocity.
• Supported deployment of Adobe Analytics, Adobe Campaign, and mobile journey features, improving customer engagement by 30%.
• Actively participated in Agile ceremonies including backlog grooming, sprint reviews, and planning sessions alongside development and testing teams.
• Monitored project risks, maintained risk registers, and ensured adherence to quality standards and delivery schedules.
• Enhanced team collaboration and productivity by 15% by optimising JIRA boards and Workfront project tracking.

B.Tech in Biotechnology – Graphic Era University (2017 – 2021)