Shivangi Sunder

To build a progressive career in operations and customer-facing functions by leading teams effectively, ensuring process excellence, and creating value-driven experiences for both the organization and its customers.

Deputy Manager- Personal Loan - Axis Bank

(2024-07)

• Manage customer acquisition, onboarding, and loan processing from application to disbursement.
• Set Individual and Team sales target monthly and track performance metrics to ensure quotas are met.
• Ensure compliance with credit policies, documentation, and regulatory guidelines.
• Conduct financial assessment and eligibility checks to recommend suitable loan products.
• Achieve monthly sales and revenue targets while maintaining portfolio quality.
• Coordinate with credit, operations, and risk teams for timely loan approvals and disbursements.
• Lead and motivate a team of 13 relationship officers to achieve business goals.
• Take ownership of early delinquencies and coordinate with collections team to resolve any payment issues.

Post Graduate Diploma in Management (PGDM) - FOSTIIMA Business School (2022 - 2024)

Bachelor of Commerce - Shyamlal College, University of Delhi (2019 - 2022)