Shivani Agarwal

Results-driven Senior Analyst with over 5 years of progressive experience optimizing Vendor & Customer Master Data (VMD/CMD) lifecycles, supply chain pricing architectures, and B2B sales operations across global enterprise systems. Proven track record acting as a functional bridge to automate SAP workflows, mitigate contract compliance leaks, and streamline data flow integrations. Expertise in aligning upstream procurement inputs with downstream Procure-to-Pay (PTP) and logistics workflows to eliminate operational bottlenecks, reduce data duplication, and ensure business continuity.

Senior Analyst - Master Data Management at Carrier Corporation (2025-10 – Present)

• VMD & CMD Lifecycle Management: Oversee the end-to-end data lifecycle, validation, and quality control processes for a global portfolio of 1,000+ active vendor accounts
• Pricing & Commodity Alignment: Own the global management of supply chain purchase pricing data across enterprise networks; partner closely with Commodity Managers to translate sourcing strategies and active vendor contracts into clean data structures, successfully mitigating pricing discrepancies.
• Data Governance & Operations: Lead day-to-day master data governance operations across enterprise systems, maintaining strict policy compliance and data integrity to support business continuity.
• Cross-Functional Supply Chain Coordination: Coordinate with global supply chain networks and business units to synchronize upstream procurement inputs with downstream logistics and inventory workflows, eliminating data latency and operational bottlenecks.
• System Integration & Testing: Supported the seamless onboarding and mapping of new data sources into the core MDM system, collaborating closely with IT and business units during integration phases.
• Vendor Liaison & Escalation Resolution: Serve as the core data contact for external vendors, orchestrating the ingestion of compliance documents while acting as the primary point of contact to resolve master data discrepancies, eliminate ordering delays, and improve fulfillment rates.
• Key Achievements & Impact:
• Data Optimization: Led targeted data cleansing and enrichment initiatives that achieved a 15% reduction in data duplication and significantly enhanced downstream data accuracy.
• System Integration: Supported the seamless onboarding and integration of new data sources into the core MDM system, collaborating with IT and business stakeholders to map out robust integration strategies.
• Continuous Improvement: Performed deep-dive data analysis to identify data quality gaps and trends, delivering actionable recommendations for long-term workflow and process improvements

Sales Operations Business Analyst at Accenture (Contracted to Google Operations) (2020-11 – 2025-10)

• Cross-Functional Operations: Streamlined global B2B customer lifecycle workflows across logistics, finance, and order management teams, accelerating order execution cycles and consistently meeting strict project timelines.
• Master Data & CRM Governance: Governed end-to-end onboarding, database validation, and account maintenance for 500+ direct distributor partners and 1,000+ retail resellers within SAP and Salesforce CRM systems.
• Product Launch Configurations: Spearheaded critical customer, product, and pricing database configurations for new Google retail hardware product launches, acting as the primary liaison to eliminate data errors.
• Financial Risk & Rebate Auditing: Audited and tracked vendor rebate pipelines to guarantee 100% on-time partner payouts while resolving technical payment or account discrepancies using deep-dive data analysis.
• Process Automation & UAT: Collaborated with functional IT teams to automate SAP customer onboarding workflows, streamlining data flow integration across platforms, identifying system bugs, and executing rigorous end-to-end testing for request management pipelines.
• Analytics & Reporting: Monitored and maintained sales operations dashboards and regional KPI reports, analyzing performance trends to provide leadership with actionable insights for workflow optimization.

B.Com in Information Technology – St Joseph Degree & P.G College (2017 – 2020)