Shivani Daswadkar

To work in an organization which provides me with ample opportunities to enhance my skills and knowledge along with contributing to the growth of the organisation

Counter Staff - DTDC Courier Service

Duration: 1 year

• Managed customer transactions and queries
• Handled parcel sorting and dispatch
• Maintained accurate records and reports
• Ensured timely delivery and customer satisfaction

Customer Care Executive (CCE) / Quality Control (QC) - Northern IT Services

Duration: 1 year. 6 months as CCE and 6 months as QC

• Responded to customer inquiries via phone, email, and chat, resolving 95% of issues on the first call
• Utilized problem-solving skills to address customer complaints and concerns
• Maintained accurate records of customer interactions in CRM software
• Consistently met or exceeded customer satisfaction targets
• Conducted quality checks on customer interactions to ensure adherence to company standards
• Identified areas for improvement and provided feedback to customer care team
• Developed and implemented process improvements to increase efficiency
• Collaborated with training team to create quality-focused training programs

SSC - Maharashtra State Board (2013-06 - 2014-06)

HSC - Maharashtra State Board (2015-06 - 2016-06)

B.com - Commerce - Savitribai Phule Pune University