Shivani Dhusia

System Administrator at Lancesoft (2025-01 – Present)

Install, configure, and troubleshoot Windows laptops, desktops, and peripheral devices.
Manage Active Directory user accounts, including user creation, password resets, account unlocks, group policies, and access permissions.
Administer Microsoft Azure / Microsoft Entra ID, including user provisioning, license assignment, and identity and access management.
Support Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
Troubleshoot hardware, software, operating system, application, and network issues.
Configure and maintain TCP/IP, DNS, DHCP, VPN, LAN/WAN, Wi-Fi, and printer connectivity.
Perform system installation, software deployment, patch management, and Windows updates.
Monitor system health, server performance, backups, and security alerts.
Manage incidents and service requests using ticketing tools such as ServiceNow, Jira, or Zendesk while meeting SLA targets.
Create and maintain technical documentation and knowledge base articles.
Escalate complex issues to senior support or infrastructure teams when required

Technical Support Consultant at Din Engineering Services (2022-01 – 2025-12)

Monitor and maintain LAN, WAN, Wi-Fi, and internet connectivity.
Assist in managing IP addressing, VLANs, DNS, and DHCP services.
Respond to network incidents and resolve connectivity issues.
Monitor network performance and security alerts.
Maintain network documentation and asset inventories.
Supported user connectivity and network access requests.
Manage user accounts, licenses, groups, and permissions through Microsoft Entra ID (formerly Azure AD).
Supported user onboarding/offboarding and mailbox migrations.
Created, modified, disabled, and managed user accounts in Active Directory.
Assigned Microsoft 365 licenses and assisted with user onboarding and offboarding.

Application Support Specialist at Pi Softek (2021-01 – 2022-12)

Technical Support Associate at Tech Mahindra (2019-01 – 2021-12)

About