Shivani Ganjoo

HR professional with hands-on experience in recruitment support, including candidate sourcing, resume screening, initial candidate discussions, interview coordination, follow-ups, onboarding support and HR documentation. Postgraduate in Human Resources with prior experience in customer support and backend operations. Now seeking an HR / Recruitment role where I can contribute while further developing my skills.

HR Executive - Brainwave Academy - Delhi

• Supported the recruitment process by sourcing candidates for open positions and reviewing resumes against job requirements.
• Shortlisted suitable profiles and conducted initial candidate discussions to understand interest, availability and basic suitability for the role.
• Coordinated interviews between candidates and the concerned team / hiring manager and maintained regular candidate follow-ups.
• Assisted with interview feedback coordination, selection communication and pre-joining follow-ups.
• Supported employee onboarding, joining formalities and training coordination.
• Maintained employee records, recruitment information and HR documentation.

Customer Support & Backend Executive - Aviva Insurance (WNS) - Pune

(2007 - 2010)

• Handled outbound calls and customer queries with a professional and service-focused approach.
• Provided backend support, maintained accurate records and updated data as required.
• Developed strong communication, coordination, problem-solving and follow-up skills.

Post Graduation - Human Resources

Graduation - Book Publishing - Delhi University

High School - Army Public School