Shivani Gite

UI/UX Designer with a strong foundation in user-centered design and problem-solving, combined with hands-on experience in customer experience at Amazon and business development in the interior design industry. Skilled in understanding user needs, improving user journeys, and creating intuitive digital experiences. Passionate about designing impactful, user-friendly interfaces backed by real-world insights and research.

Customer associate - Amazon

(2023-08 - 2024-09)

• Handled customer queries via chat/email for UK-based users, ensuring high satisfaction and quick resolution
• Identified recurring user issues and pain points, improving understanding of user behavior
• Maintained quality and performance metrics (CSAT, response time, resolution rate)

Business Development Support - Interior Design Office

(2025-04 - 2025-11)

• Assisted in client communication and requirement gathering for interior projects
• Supported project coordination and ensured smooth client experience
• Helped in presenting design ideas and solutions aligned with client needs
• Contributed to improving client satisfaction and project workflow

Bachelor of Computer Science - Computer Science - K.K. Wagh Collage of ACS And CS (2017 - 2020)

Masters in computer application - Computer Application - Ajinky Dy Patil (2021-12 - 2023-08)