Shivani Gupta

Results-driven professional with experience in US IT recruitment, technical sourcing, and international customer support. Skilled in managing recruitment processes for W2 and full-time IT & Engineering positions through implementation partners. Experienced in sourcing and screening candidates for technical, senior-level, and architect-level roles using LinkedIn Recruiter, Monster, and Boolean search techniques.

Strong communication, coordination, and relationship management skills with the ability to work in fast-paced environments and across multiple U.S. time zones. Proficient in recruitment tracking, interview coordination, candidate management, and ATS tools, with a detail-oriented and organized approach to hiring operations.

Associate Recruiter at NLB Services (2026-06 – Present)

• Managing the end-to-end U.S. IT recruitment lifecycle for W2, C2C, and Full-Time positions across IT and Engineering domains.
• Sourcing qualified candidates using LinkedIn Recruiter, Dice, Monster, Boolean search techniques, networking, and internal databases.
• Recruiting for a wide range of technologies, including Java,.NET, Full Stack, DevOps, Cloud, Data Engineering, QA, Cybersecurity, Network Engineering, SAP, Salesforce, and other niche skill sets.
• Screening candidates based on technical expertise, experience, communication skills, and alignment with client requirements.
• Coordinating interviews with candidates, hiring managers, and clients while ensuring a seamless recruitment process.
• Building and maintaining strong relationships with candidates, vendors, and implementation partners to ensure a continuous talent pipeline.
• Managing ATS records, recruitment trackers, interview schedules, and candidate documentation with a high level of accuracy.
• Following up with candidates regarding interview feedback, onboarding, documentation, and joining formalities.
• Working closely with account managers and recruiting teams to achieve hiring targets and ensure timely closures.
• Handling multiple requirements simultaneously while maintaining quality submissions, quick turnaround times, and excellent candidate experience.

Associate Technical Recruiter at Lancesoft / Vastek Group Inc. (2026-01 – 2026-05)

• Managing the complete US IT recruitment lifecycle for W2 and full-time positions across IT and Engineering domains
• Working on requirements received through implementation partners for various technical and engineering skill sets
• Sourcing high-quality candidates using LinkedIn Recruiter, Monster, Boolean search techniques, networking, and internal databases
• Recruiting for a wide range of IT and Engineering roles including Software Developers, Java Developers,.NET Developers, Full Stack Developers, DevOps Engineers, Cloud Engineers, Data Engineers, Data Analysts, QA Engineers, Network Engineers, System Administrators, Mechanical Engineers, Electrical Engineers, and Verification & Validation (V&V) Engineers for Aerospace projects
• Working on mid-level, senior-level, lead, and architect-level positions including Solutions Architects, Cloud Architects, Technical Leads, Senior Developers, and Engineering Leads
• Screening and evaluating candidates based on technical expertise, professional experience, communication skills, and alignment with client requirements
• Coordinating interview processes between candidates and implementation partners across multiple U.S. time zones
• Building and maintaining strong relationships with consultants, vendors, and candidates to ensure continuous pipeline generation and faster turnaround time
• Managing candidate pipelines, recruitment trackers, interview schedules, and documentation with high accuracy and efficiency
• Following up with candidates regarding interview feedback, documentation, onboarding processes, and joining updates
• Working in a fast-paced recruitment environment while ensuring timely submissions and closures of open requirements
• Utilizing ATS platforms and recruitment tools to maintain organized records and streamline recruitment operations
• Demonstrating strong communication, multitasking, negotiation, and relationship management skills while handling multiple requirements simultaneously

Associate – Customer Support at Tech Mahindra (2024-10 – 2025-01)

• Assisted US/Canada-based customers in resolving payment issues, refunds, and updating personal details on a payment gateway platform.
• Acted as a communication bridge between customers and the merchant, ensuring issue resolution within defined SLAs.
• Gained exposure to recruitment workflows through coordination with HR for onboarding and documentation.
• Maintained and updated candidate/customer data to improve operational efficiency.
• Managed daily reports and ensured process accuracy while handling large communication volumes.
• Developed strong multitasking, communication, and follow-up skills relevant to BPO hiring environments.

Process Associate at HCL Tech (2024-04 – 2024-06)

• Assisted customers in setting up and troubleshooting their online banking accounts for the Bank of Ireland.
• Verified customer identities and issued secure login credentials following KYC compliance.
• Provided detailed guidance to customers on platform navigation and account access.
• Conducted outbound calls and follow-ups to ensure issue resolution and customer satisfaction.
• Maintained accurate call and data records in CRM systems.
• Collaborated with internal teams to enhance customer experience and process efficiency.

Master of Science in Psychology – Southern New Hampshire University, USA

B.A. (Hons) in Psychology – Indira Gandhi National Open University (2024)

B.Sc. in Biology – CSJM University, Kanpur (2022)