Front Desk Receptionist & Hostess - Miti Restaurant and Cafe
(2023-11)
- Verbal Communication and public Speaking.
- Greeted and informed guests about hotel amenities and local attractions.
- Ensure Hotel Compliance with all state and federal safety policies.
- Friendly and professional attitude.
- Confirmed reservations for conference booking and reserved activities for event attendees.
- Organizational skill and workflow optimization.
- Positive, approachable demeanor.
- Staff leadership
Service Provider - Knack Global medical billing company
(2023-03 - 2023-10)
- Dealt with insurance companies
- Worked as a provider officer
Call center agent - International Company – Metro - Zirakpur, India
(2022-09 - 2022-11)
- Entered Customer information into customized computer system with document and organize client records.
- Established and fostered strong and relationships through application of excellent interpersonal skills.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved over many customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Sought out extra training opportunities to enhance customer relationship management abilities.
Hotel front desk receptionist - Almeida - Zirakpur, India
(2020-12 - 2021-01)
- Handled number of calls per day to address customer inquiries and concerns.
- Worked flexible hours across night.
- weekend and holiday shifts.
- used coordination and planning skills to achieve results according to schedule.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record.
- consistently arriving to work ready to Start immediately.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification, Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Introduced customers to resort amenities with pleasant and helpful demeanor. Stored guest valuables in safe and individual boxes for security.
