Shivani Nagar

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Customer Service ( Domestic ) at Regis Ind Services Pvt.Ltd.

Customer service representative handling complaints, orders, and returns

• Responding to customer complaints. Customer service representatives handle a wide variety of customer complaints regarding products or services.
• Customer service executives are often responsible for handling customer complaints and concerns.
• Processing orders and returns. Many customer services also have the authority to make and cancel orders over the phone or online.

Customer service at Amazon Development Center Pvt.ltd.

Customer service agent providing support and database management

• Answering both general/specific customer questions about the company's products/services is a key responsibility of many service agents.
• Provide customers with information on any open orders and invoices; Maintain customer database; Follow company process accurately and efficiently.
• A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns

Bachelor of Technology in Computer Science – Sagar Institute of Science Technology and Research RGPV Bhopal (2021)