Shivani Sheshardri

Dedicated and customer-focused Passenger Service Executive with 2+ years of experience in airport ground operations, passenger handling, and airline coordination. Skilled in resolving passenger queries, managing check-in and boarding procedures, and ensuring smooth airport operations. Strong communication, teamwork, and problem-solving abilities with a focus on customer satisfaction and operational efficiency.

Passenger Service Executive - AGH Port Pvt. Ltd. - Mumbai

(2025-05)

• Handle passenger queries and provide quick issue resolution to ensure customer satisfaction.
• Coordinate with airline and ground staff for smooth check-in and boarding operations.
• Assist passengers with travel-related concerns and provide timely support.
• Maintain service quality and operational efficiency during airport procedures.

Passenger Service Executive - CelebiNas Airport Services Pvt. Ltd. - Mumbai

(2023-11 - 2025-05)

• Managed passenger queries efficiently while maintaining high service standards.
• Coordinated with airlines and airport ground teams for seamless passenger movement.
• Conducted safety and security checks in compliance with airport regulations.
• Provided accurate updates regarding flight schedules, boarding, and airport services.
• Assisted in ensuring smooth check-in, baggage handling, and boarding procedures.

TY B.Com - Commerce

Higher Secondary Education - Mumbai Board

Secondary School Education - Mumbai Board