Shivansh Sharma

Dynamic and results-driven Order Management professional with 3+ years of experience at Orange Business Services, Gurugram. Proven expertise across Order-to-Cash processes, stakeholder coordination, quoting, billing, and cross-functional operations. Adept at leveraging Power BI, Excel, and CRM tools to deliver actionable insights, optimize workflows, and ensure accurate and timely order fulfillment.

Order Management Specialist at Orange Business Services (2022-02 – 2025-09)

• Managed end-to-end Order-to-Cash (O2C) lifecycle, ensuring accurate and timely processing.
• Facilitated cross-functional coordination with Sales, Finance, and Logistics teams, as well as external stakeholders, to resolve queries and maintain strong client relationships.
• Prepared and processed quotes, invoices, and billing, ensuring compliance with organizational standards.
• Developed Power BI dashboards and Excel reports to monitor order trends, KPIs, and operational performance.
• Implemented process improvements that enhanced efficiency, reduced order discrepancies, and optimized workflow across departments.
• Strengthened operational accuracy and client satisfaction through proactive issue resolution and continuous process optimization.
• Directed Customer Code Migration initiative mapping legacy customer IDs to revised codes and ensuring precise system updates.
• Processed and managed invoice adjustments, including preparing incidents for credits, returns, and amendments to billing frequency.

BCA – DIT (2017 – 2020)