Shivapriya Sulgante

IT professional with 9+ years of experience in the design, development, deployment, and support of Enterprise Application Integration (EAI) solutions using TIBCO technologies, primarily as a TIBCO ESA Associate. Hands-on experience working with the TIBCO Suite of Products, including the development and integration of SOAP/Web Services in Service-Oriented Architecture (SOA) environments. Currently working in a production support project involving TIBCO BusinessWorks (BW) and Oracle SQL, utilizing ServiceNow for incident, change, and problem management.

Experienced in preparing Technical Data Mapping (TDM) documents, business-defined schemas, and Service Design & Definition (SDD) documentation. Basic knowledge of deploying applications using TIBCO Administrator (Admin GUI) and monitoring application logs to ensure smooth production operations. Exposure to multiple industry domains, including Banking, Logistics, and Retail.

Experience in Manual Testing, including requirement analysis, test strategy preparation, test case design, execution, and defect tracking. Proficient in defect management using HP Quality Center (HP-QC), ALM.

Experience in creating and tracking SDLC tasks, preparing unit test cases, and monitoring project progress using VersionOne. Strong analytical and problem-solving abilities with excellent communication skills, a collaborative team-oriented approach, and a passion for learning new technologies.

Associate - Cognizant Technology Solutions

(2021-09)

Project Description: Williams-Sonoma, Inc. is a leading specialty retailer of premium-quality home furnishings, kitchenware, furniture, and home décor products.

• Provided production support for TIBCO-based integration interfaces, ensuring high availability and timely issue resolution.
• Monitored production interfaces, investigated incidents, and implemented defect fixes and enhancements.
• Performed unit testing and functional testing in collaboration with business stakeholders and interface consumers to validate application functionality.
• Enhanced and modified existing integrations based on evolving business requirements.
• Coordinated with cross-functional teams to analyse, troubleshoot, and resolve production defects.
• Managed incidents, service requests, and change activities using ServiceNow.
• Assisted in root cause analysis (RCA) and implemented preventive measures to minimize recurring issues.
• Provided technical guidance and mentoring to junior developers, supporting knowledge sharing and best practices.
• Participated in code reviews and ensured adherence to development and deployment standards.

Software Developer - Mphasis Private Limited

(2019-06 - 2021-09)

Project Description: GENIUS (GTS EMEA Network & Integrated User System) is a strategic initiative for FedEx EMEA aimed at automating customs clearance processes for low-value and high-value shipments. The project focuses on reducing shipment clearance time, improving operational efficiency, and enabling faster movement of shipments across the EMEA region.

• Analyzed business requirements, assessed change requests, and performed effort estimation for new enhancements.
• Designed and developed integration solutions using TIBCO BusinessWorks (BW) to meet business and system requirements.
• Performed unit testing and functional testing in collaboration with business users and interface consumers to ensure successful implementation.
• Modified and enhanced existing integrations based on evolving business requirements.
• Collaborated with cross-functional teams to investigate, analyze, and resolve application defects.
• Prepared and maintained technical documentation, including Service Design Documents (SDDs) and Unit Test Cases (UTCs).
• Participated in code reviews and ensured adherence to project development standards and best practices.
• Supported deployment activities and assisted in post-implementation validation.

Software Developer - SLK Software

(2015-11 - 2019-05)

Project: Wire Transfer Integration - Developed integration services to facilitate secure wire transfer transactions between Bottomline and GPP (Global Payment Processing) applications.

• Analyzed requirements and developed TIBCO BW integration services.
• Developed asynchronous MQ listener processes with retry mechanisms for reliable message delivery.
• Performed unit and functional testing and coordinated defect resolution with cross-functional teams.
• Supported code migration across TEST, CERT, and PROD environments.

Software Developer - SLK Software

(2015-11 - 2019-05)

Project: WIPS – Online Banking Application - Online banking application enabling customers to manage accounts, customer information, and reports.

• Performed manual testing by creating and executing test cases based on business requirements.
• Logged and tracked defects, coordinated with development teams, and supported TEST and CERT environments.
• Participated in regression testing to validate application enhancements.

B.E. - Computer Science - GNDEC College of Engineering (2011-01 - 2015-01)

Higher Secondary School - Vidya Independent PU College, Bidar (2011-01 - 2011-01)

Matriculation - StJoseph English Medium School, Bidar (2009-01 - 2009-01)