Shivender Bhardwaj

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Change Manager - Orange Business Services

(2023-12)

• Spearheaded comprehensive change management programs, ensuring seamless organizational transformations.
• Crafted and executed strategic change management plans, communication frameworks, and educational modules.
• Engaged cross-functional stakeholders to evaluate change impact and devise risk mitigation tactics.
• Conducted thorough change readiness evaluations, offering targeted coaching to teams and leadership.
• Assessed the success of change initiatives, fine-tuning approaches for optimal outcomes.
• Drove effective stakeholder communication, ensuring transparency and alignment throughout project lifecycles.
• Championed the integration of new processes, systems, and technologies to enhance operational efficiency.
• Delivered dynamic training sessions and workshops, fostering change acceptance and knowledge transfer.
• Led cross-functional teams to ensure smooth transition during corporate restructuring and process reengineering.
• Developed and implemented comprehensive change management strategies for organizational transformation initiatives.

Change Management Desk Specialist - Orange Business Services

(2021-06 - 2023-12)

• Process all changes for our customers production environment to ensure stability.
• Responsible for building and sustaining the day-to-day relationships and communications (including project briefings) with stakeholders at various levels of the organization, including executive level, as well as other internal and external resources.
• Flexibility in working patterns some changes require testing and implementation during evenings, weekends and overnight.
• Assesses the impacts on all stakeholders and develops a change management plan.
• Managed change portfolio by ensuring changes are logged, impact/risk analyzed, authorized, reviewed & closed according to agreed customer process.
• Drive change implementation call with stakeholders and be accountable for timely execution.
• Participate in weekly client calls for discussion on customer queries, change performance & quality.
• Take participation in all CAB Calls.

Senior Network Analyst - HCI Technologies

• Provided first-level technical support to end-users on proprietary network tools and applications.
• Providing daily operation support and administration for LAN & WAN.
• Problem resolving skills and ability to handle bridge calls under pressure.
• Implementing LAN and WAN connection using switch and router.
• Adding / Removing the device from Solar wind tool.
• Checking Utilization on the Routers and Access Points via Putty.
• Network Monitoring of all devices and MPLS / Internet links with monitoring tools like SolarWinds and Meraki.
• Making Site hard down report (When site goes completely Down) communication for the business for latest update.
• Checking Utilization on the Router via putty.
• Working with Engineer (Cisco TAC) for troubleshooting over WebEx.
• Responsible for raising incidents and logging case with vendors in case of a network.
• Working with Field team to replace faulty hardware of the devices like Modem, UPS, Switches.
• Monitoring all the tickets in the Queue on Service-now dashboard.
• Attending weekly Ageing calls to provide update about the tickets in queue.

B.Tech - Vaish College of Engineering, Rohtak (2018)

Senior Secondary School - Deepanshu Public School (2014)

Higher Secondary School - Deepanshu Public School (2012)