Shivling Balurage

Insurance Operations Analyst with 4+ years of experience at Fulcrum Digital Inc. in the Property & Casualty (P&C) Insurance industry. Experienced in underwriting support, claims analysis, risk assessment, insurance operations, and business reporting. Worked across multiple Lines of Business (LOBs), including Cyber, E-Risk, Miscellaneous Professional Liability, Crime, and Lawyers Liability, supporting Middle Market clients across Manufacturing, Construction, Agriculture, and Petroleum industries.

Strong understanding of the complete insurance lifecycle including underwriting, policy issuance, endorsements, renewals, policy servicing, and claims management. Skilled in Advanced Excel, Duck Creek, Salesforce, Pega, ImageRight, and Underwriting Workbench.

Insurance Operations Analyst - Fulcrum Digital Inc. - Pune, Maharashtra, India

(2021-12)

• Worked across multiple Lines of Business (LOBs), including Cyber, E-Risk, Miscellaneous Professional Liability, Crime, and Lawyers Liability.
• Supported Middle Market clients across Manufacturing, Construction, Agriculture, and Petroleum industries.
• Performed underwriting support, risk assessment, and claims analysis for commercial insurance policies.
• Managed policy issuance, endorsements, renewals, and policy servicing.
• Assisted underwriting teams by reviewing insurance risks and policy documentation.
• Created automated MIS reports, dashboards, and KPI reports using Advanced Excel.
• Worked on Duck Creek, Salesforce, Pega, ImageRight, and Underwriting Workbench for day-to-day insurance operations.
• Collaborated with underwriting and operations teams to improve workflow efficiency.
• Supported regulatory reporting while maintaining high-quality insurance data.
• Reduced claims processing time by 20% through process automation.
• Contributed to a 5% improvement in portfolio loss ratio using data analysis.

Bachelor of Science - Computer Science - Sangmeshwar College, Solapur (2020)

Higher Secondary Certificate - Haribhai Devkaran Prashala, Solapur (2016)

Secondary School Certificate - Survase High School, Solapur (2014)