EXECUTIVE HOUSEKEEPER - THE GAEGEE GRAND HOTEL AND RESORT PATNA - PATNA
(2024-07)
Responsible for excellent upkeep of the entire Hotel.
- Organise, supervise and co-ordinate the functions of department for safety, cleanliness, general maintenance order and establishment renovation
- Supervise all housekeeping operations and take daily inspection rounds of the Hotel
- Responsible for the stock and upkeep of all room and F&B linen in the hotel
- Plan departmental budget and ensure effective inventory controls
- Plan and schedule all renovations and regular maintenance of rooms in advance, in consultation with the front office manager and the chief engineer
- Ensure that all equipment required for the cleaning and maintenance of rooms and public area are kept in good working condition
- Organise pest control schedules for the entire hotel in coordination with various departments
- Plan training programmes and train supervisory and other staff in the department with the assistance of the training manager
- Attend the General Managers Meeting, F&B department Meeting and the Rooms Division Meeting
- Take performance reports of all the staff with the assistance of the Assistant Housekeeper and the Supervisory staff
- Conduct staff meetings in the department
EXECUTIVE HOUSEKEEPER - THE CHARIOT RESORT&SPA PURI - PURI
(2023-12 - 2025-07)
- Establish standers and procedures for work
- Attend staff meeting to discusses the polices
- Examine and determine the need for repair and replacement
- Ensure compliance with safety and sanitation Policies
- Recommend service improvements to the management
- Time management
- Budget manage the inventory, supply
- Maintain the brand standard
- Hire new staff
- Maintain the checklists
- Conduct staff training and develop the skills
HOUSEKEEPING MANAGER - MANTIS HOTELS AND RESORT MUZZAFARPUR - MUZZAFARPUR, INDIA
(2023-06 - 2024-01)
- Assign housekeeping tasks
- Create staffing schedules
- Provide orientation and training
- Offer high-quality customer service
- Manage the inventory and order supplies
- Issue supplies and equipment to staff
- Hire new staff and recommend transfers, promotions
- Maintain the brand standard with quality and quantity
SENIOR HOUSEKEEPING SUPERVISOR - STEIGENBURGER HOTELS& RESIDINCE (PRE-OPENING) DOHA - DOHA, QATAR
(2021-12 - 2023-05)
2 TIMES FRONT OF THE HOUSE WINNER. Responsible to maintain the public area and rooms as per standard.
- Responsible to check the maintenance and making the snagging report of rooms and public area
- Deal with customer complaints and comments
- Address problems and troubleshoot
- Develop teams and its members. Ensure all team members follow hotel policies and procedures and compliance with required corporate standards
- Plan the monthly roster of coordinators, Public area supervisor and floor supervisors
- Monitor and guide new team member
- Identify training needs for areas of improvement in the department
- Conduct training for supervisors and room attendents
- Maintain the standard as per DISCOVER QATAR
SUPERVISOR - Centro capital by Rotana Doha - DOHA, QATAR
(2018-07 - 2021-12)
Working in Rooms Public Area. Achievements: More than 10 times White Gloves Winner which scored more than 86%, 2 times Front of the House.
- Deal with customer complaints and comments
- Address problems and troubleshoot
- Maintain the best possible standards in regards with services including maintenance, standards, cleanliness, sanitation and other facilities
- Responsible for inspections of hotel properties and services, preparation of property budgets and forecasts
- Conduct appropriate meetings and coordinate with other department heads to ensure that proper communication leading to guest satisfaction and maximum profit and productivity
- Responsible for task assigned during working hours, which include cleaning guest room, public area, common areas and offices
- Work in 3 different shifts
- Maintain the rooms and public area in high standard
- Report maintenance and discrepancies
- Respect in house policy of Lost and Found
TRAINING SUPERVISOR - RAMADA PLAZA HOTEL LUCKNOW - LUCKNOW, INDIA
(2017-12 - 2018-06)
As Housekeeping supervisor, responsible for inspection, training, reporting maintenance and monitoring the productivity of staff depending on assignment.
- Develop teams and its members. Ensure all team members follow hotel policies and procedures and compliance with required corporate standards
- Ensure that the staff was proficiently trained to improve service, efficiency and profitability
- Responsible for controlling staffing and performing employee performance evaluations
GUEST ROOM ATTENDANT - JW MARRIOTT HOTEL PUNE - PUNE
(2017-06 - 2017-12)
Responsible for task assigned during working hours, which include cleaning guest room, public area, common areas and offices.
- Work in 3 different shifts
- Report maintenance and discrepancies
- Respect in house policy of Lost and Found
- Maintain public area in high standard
INDUSTRIAL TRAINING - ALOFT W HOTEL BENGALURU - BENGALURU
(2015-05 - 2025-11)
- Housekeeping
- Give uniform to the staffs
- Update the registers in uniform and linen room
- Make laundry bills
- Deliver laundry in guest rooms
