Shiyamala T

Detail-oriented payment posting and reconciliation professional with hands-on experience supporting Bank of America's HLSC platform at Tata Consultancy Services. Skilled in EFT, ERA, check, and credit card payment processing, HIPAA-compliant data handling, and insurance remittance verification. Proven track record of meeting productivity and turnaround targets while resolving payment discrepancies and coordinating cross-functionally with billing and accounts receivable teams.

Seeking to bring this expertise to a payment posting, AR caller, or healthcare RCM role in Coimbatore.

Payment Posting Associate (Bank of America Account) - Tata Consultancy Services

(2025-02 - 2026-06)

• Posted insurance and patient payments accurately into the billing system, maintaining high data integrity across high-volume transaction batches.
• Processed EFT, ERA, check, and credit card payments in compliance with organizational policy and HIPAA data-handling standards.
• Reconciled daily payment batches end-to-end and resolved payment discrepancies through root-cause analysis.
• Liaised with insurance companies to verify payment details and remittance information, reducing turnaround time on disputed claims.
• Consistently met accuracy and productivity targets while adhering to strict turnaround-time SLAs.
• Partnered with billing and accounts receivable teams to resolve payment-related issues and prevent recurring errors.
• Generated payment posting reports for management review, ensuring full compliance with organizational and regulatory policies.

B.Sc. - Mathematics - Bharathidasan University (2021 - 2024)

Higher Secondary - Biomaths - St. Theresa's Girls Higher Secondary School (2020 - 2021)