Shoaib Malik

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers Professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Process Associate - Teleperfomance

(2021-01 - 2022-12)

As A Process Associate in Teleperfomance in the Process of Kotak Mahindra Bank ND I have Work Fr SBI as a Subject Mater Expert.

• Selected as a SME for 3 nesting batch.
• Achieved Best performed batch for 3 consecutive months.
• Selected as floor support

Senior process consultant - Finnovations Tech Solutions

(2022-01 - 2024-12)

• Handling customer support through all mean of channels including chat email and calls.
• Keeping Tracks of daily transaction received from juniors over emails.
• Handling Escalation calls or chat.
• Operations Support

Senior process consultant - POLICY BAZAAR

(2024-01 - 2026-12)

• Handling customer support through all mean of channels including chat email and calls.
• Keeping Tracks of daily transaction received from juniors over emails.
• Handling Escalation calls or chat.
• Operations Support

Secondary school (CEBA) - Quwathul Islam Pre-University college (2021-12)

Matriculation - Quwatul Islam institution (2019-12)