PEGA Developer | Senior Software Engineer - John Deere - Pune, Maharashtra
(2025-09 - 2026-06)
HR Assist Ticketing Portal | Technologies: PEGA 8.8.5, SAP SuccessFactors EC, REST APIs
- Developed reports, report definitions, and optimized application performance through efficient rule design, debugging, and data handling techniques.
- Participated in requirement analysis, code reviews, deployment activities, and collaborated with cross-functional teams in Agile/Scrum environments to deliver enhancements and production fixes.
- Supported Pega version upgrade (8.8.2 → 8.8.5) and Pega Cloud migration activities including validation and post-migration support.
- Handled end-to-end incident lifecycle, provided L2/L3 production support including analysis, resolution, validation, and closure by 80%.
- Designed and implemented 20+ PRPC UI components and 50+ properties for scalable case management solutions.
- Debugged performance bottlenecks using Tracer, Clipboard, Logs and Live UI, optimizing application speed by 30% and supporting systems with 99.9% uptime.
- Improved P3 incident MTTR by approximately 70% compared to FY24, zero P1/P2 incidents.
- Implemented and maintained REST integrations using Connect REST, Data Pages, and authentication mechanisms to enable seamless communication with external systems SAP SuccessFactors EC.
- Designed and developed case types, flows, data pages, decision rules, and reusable components to deliver scalable business solutions.
PEGA Developer - Ultimate Kronos Group
HRSD | Technologies: AWS EC2/S3, UKG
- Supported document digitization and migration initiatives within UKG.
- Supported large-scale document processing and migration across regions including US and India, ensuring data accuracy and compliance.
- Worked with fragments, tokens, and reusable document components to enable automated document creation.
- Executed AWS EC2 migration scripts to transfer files from SharePoint to Amazon S3 for UKG profiles.
- Supported integration issues related to UKG data sync, email sync, termination events, and inbox issues.
PEGA Developer | IT Analyst - TATA CONSULTANCY SERVICES - Pune, Maharashtra
(2021-06 - 2025-09)
- Cigna Client Onboarding & PEGA Implementation | Technologies: PEGA 8.23: Developed Pega PRPC workflows for claims processing and member onboarding cases.
- Worked on case types, stages, sub-processes, and flow actions to manage healthcare workflows.
- Integrated with external systems via REST and SOAP connectors for claim processes and policy data exchange.
- Created Report Definitions and sub-reports for claims dashboard.
- Used Activities, Data Transforms, and Declare Expressions, Data Pages for business logic implementation.
- Debugged issues using Tracer, Clipboard, and log analysis during UAT and production support.
- Participated in Agile ceremonies like sprint planning, grooming, and daily stand-ups.
- Collaborated with business analysts and developers to refine and validate complex use cases.
- Child Support Case Management Optimization | Technologies: PEGA 8.6: Developed and deployed 10+ UI enhancements in PEGA based on detailed functional specs.
- Integrated front end changes with back-end logic, ensuring seamless data flows across 15 screens.
- Designed and developed responsive UI screens using Dynamic Layouts, Sections, and Harnesses.
- Created user centric interfaces for claims intake, member enrolment, and policy management modules.
- Followed Pega guardrails and participated in code reviews to ensure best practices and rule reusability.
- Royal Mail Group High-Volume Scan Processing & Reporting | Technologies: SQL, SQL Server, SSDT, SSRS: Built and optimized 30+ stored procedures to support 2 million+ scans/hour, improving query performance by 30%.
- Designed and delivered 50+ SSRS reports for operational and executive dashboards.
- Led data migration of 100 GB+ legacy records into new schemas, with zero data loss.
- Involved in data migration activities, Performance tuning includes query tuning.
- Look after release and deployment part.
Software Developer - TRUST SYSTEMS & SOFTWARES PVT. LTD. - Nagpur, Maharashtra
(2018-02 - 2021-06)
Trust Bank Core Banking System – Browser based solution handling core banking, e-banking, alerts and reporting for mid- to large sized banks | Technologies: ASP.Net 4.5, VB.Net, Visual Studio 2015, JavaScript, HTML, CSS, Microsoft SQL Server 2012/2018
- Developed 50+ ASP.Net Web Forms (VB.Net, JavaScript, HTML/CSS) to support daily banking transactions and customer portals.
- Authored and optimized 100+ T-SQL stored procedures on SQL Server 2012/2018, improving data-retrieval performance by 30%.
- Resolved 200+ production support tickets with an average turnaround time of 2 hours, ensuring 99.5% application uptime.
- Executed functional testing and coordinated UAT for 20+ modules, driving a 95% first-pass acceptance rate.
- Designed and delivered 30+ Crystal Reports (push/pull) via stored procedures, cutting manual report preparation time by 40%.
