Customer Service and Operations Specialist
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Customer Service and Operations Specialist with 4+ years of experience in handling global clients across US and EMEA regions. Skilled in managing customer queries via calls and resolving escalations, and delivering high-quality service within SLA timelines. Strong background in customer service with a focus on accuracy, confidentiality, and customer satisfaction.
Sr. Associate - Aptara Corp
(2023-09 - 2024-11)
Sr. Associate - Accenture Services Pvt Ltd
(2018-10 - 2020-08)
Transaction Processing Associate – Customer Support - Alight Solutions (Formerly Aon Services India Pvt Ltd)
(2014-04 - 2018-04)
Associate - Accenture Pvt Ltd
(2013-10 - 2014-04)
Bachelor of Commerce - Commerce - Mumbai University (2011)
