IT ServiceDesk Executive - Lauren Information Technologies Pvt.Ltd
(2024-11 - 2025-07)
- Serve as the first point of contact for all IT-related issues raised by employees via phone, email, chat, or ticketing system Providing first level of technical support to End Users.
- Coordinate with field technicians or vendors for repairs and replacements
- Provide Remote support to user & troubleshoot technical issue.
- Create share folder, provide access to users, Set quota with windows file server.
- Basic Troubleshooting on Hardware Level
- Create User id, Disable User id, Delete User in Active Directory Server.
- Installing Windows OS, Installing Software & Antivirus.
- Provide continuous status information to ensure customer satisfaction Manages.
- Revert to Mails and follow-up.
- Preparing Daily, Weekly, Monthly MIS reports and sending report to Manager
- Reset password & unlock id through AD
IT ServiceDesk Executive - Aletheia Technologies Pvt. Ltd.
(2019-08 - 2024-10)
- Logging Tickets, Categorization of Incident & Service request, Monitoring Calls, Assigning Calls to concerned team.
- Providing first level of technical support to End Users
- Follow-up with Engineers & Vendors for pending calls
- Coordination for Asset management and asset inventory.
- Preparing Daily, Weekly, Monthly MIS reports and sending report to Manager
- Installing & Configuring Laptops & Desktops. Upgrading Operating Systems, Software application.
- Provide Support for Standard Software
- Provide Guest Wi-Fi to visitors & users through 24online portal.
- Reset password & unlock id through AD
- Provide FTP access to user
- Run Daily Backup from Server & Next Day verified Backup.
- Arrangement for assets of new users based on joining dates
- Worked on Visitex software implementation activity.
- Worked on Druva endpoint backup application.
IT Helpdesk Coordinator - M/s. Ashtech InfoTech Pvt. Ltd.
(2014-09 - 2019-01)
- Call Logging, Assigning Calls to respective Engineers, Follow-up & Daily tracking and monitoring of open calls
- Provide continuous status information to ensure customer satisfaction Manages and coordinate for urgent and complicated support issue.
- Revert to Mails and follow-up.
- Coordinating with vendors for spares and part replacement
- Coordination for Asset management and asset inventory.
- Arrangement for assets of new users based on joining dates
- Prepare Daily Report, Weekly report, MIS Report
- Generate Monthly report from Helpdesk Dashboard & Share with IT Head
- Asset Management Keeping track of Assets allotted to users and spares
IT Helpdesk Coordinator - M/s. Wax info media Solution
(2010-09 - 2014-06)
- Logging of Calls, to attend and respond to customer's calls relating to their problems.
- co-ordinate with clients and engineer and to get the problem resolved with satisfaction of the customer.
- To take technical calls.
- Coordinating with vendors for spares and part replacement
- Coordination for Asset management and asset inventory.
- Prepare Daily, Weekly, Monthly Report
