Shraddha Shrivastava

Results-driven P&C Insurance Operations professional with over 5 years of experience supporting U.S. insurance clients. Skilled in Applied EPIC, Ascend, policy servicing, account management, documentation review, indexing, and carrier payables. Proven expertise in premium processing, data accuracy, and client servicing. Recognized SME with a track record of implementing new clients, ensuring smooth transitions, and delivering high-quality results within SLA timelines.

Senior Operations Executive - Patra Corporation - Raipur, Chattisgarh

(2021-02)

Operations Manager | Project Implementation | SME | Client Operations

• Support U.S. Property & Casualty (P&C) insurance operations using Applied EPIC and Ascend.
• Manage policy servicing, account management, premium processing, documentation review, indexing, and carrier payables.
• Review policy submissions and documentation from Account Managers to ensure accuracy, completeness, and compliance with client guidelines.
• Coordinate with U.S. teams and stakeholders to resolve queries and process requests within SLA timelines.
• Act as Subject Matter Expert (SME) and provide process guidance and training to team members.
• Ensure high data accuracy and quality standards while maintaining operational efficiency.
• Recognized as Best Employee of the Quarter for outstanding performance and dedication.
• Successfully implemented new client – Marsh McLennan, ensuring smooth transition, process setup, and adherence to client requirements.
• Working on Heffernan HerffDirect client, handling end-to-end policy servicing and account management operations.

Customer Support Specialist - G7 CR Technologies - Raipur, Chattisgarh

(2020-08 - 2020-12)

• Managed CRM systems and client databases.
• Coordinated with internal teams to ensure accurate data and timely service delivery.
• Resolved client queries and supported smooth operations.

Senior Technical Support Specialist - Orvolo - Raipur, Chattisgarh

(2018-07 - 2019-02)

• Managed documentation and maintained client databases.
• Provided technical support and ensured data integrity.
• Resolved issues in a timely manner and ensured client satisfaction.

Bachelor of Technology - Computer Engineering - ITM University (2013 - 2017)