Shradha Dwivedi

Oracle HCM Consultant with 3+ years delivering functional and technical support across Oracle Fusion Cloud HCM, PeopleSoft, and Campus Solutions for enterprise environments of 10,000+ employees. Proven track record resolving high-severity production issues spanning Payroll, Absence Management, HDL, integrations, and Fast Formulas; building OTBI/BI Publisher reporting used directly by HR operations; and sustaining 99.9% SLA compliance across 1,000+ annual support cases.

Oracle

Certified in Global HR Implementation, HCM Functional, and HCM Technical specializations.

Oracle HCM Consultant (System Engineer) at Infosys (2022-06 – Present)

• Deliver end-to-end functional and technical support for Oracle Fusion Cloud HCM (Core HR, Payroll, Absence Management, Global HR) and PeopleSoft Campus Solutions across a 10,000+ employee enterprise environment, resolving 1,000+ production support tickets annually — including 30+ P1/Critical and 200+ P2/High incidents — while maintaining 99.9% SLA compliance.
• Diagnose and resolve high-impact functional issues including payroll calculation discrepancies, absence balance mismatches, stalled approval workflows, duplicate worker records, and HDL load validation failures, reducing recurring incidents through root-cause fixes rather than temporary workarounds.
• Conduct 400+ SQL/PL/SQL investigations annually to troubleshoot data discrepancies, slow query performance, and integration failures across REST/SOAP/OIC interfaces, converting backend analysis into actionable fixes for HR operations.
• Author 40+ Root Cause Analysis reports and 25+ Knowledge Base articles standardizing resolutions for recurring technical issues (BI Publisher failures, OTBI data mismatches, failed ESS jobs, Fast Formula errors), cutting resolution time on future incidents.
• Build and maintain 75+ PS Queries, OTBI, and BI Publisher reports delivering HR analytics and operational reporting used directly by HR and payroll teams for data validation and planning.
• Support 15+ release cycles annually — monthly patches, quarterly Oracle updates, emergency hotfixes, and annual major releases — validating system stability and coordinating post-patch regression fixes.
• Lead 12+ UAT cycles per year, partnering with functional and business stakeholders to validate fixes and configuration changes prior to production deployment.
• Manage 100+ service requests and enhancement tickets, translating business requirements into configuration, reporting, or data changes; redesigned payroll calendar configuration documentation, cutting cycle execution time by 10% across multiple business units.

B.Tech in Information Technology – Dr. Ambedkar Institute of Technology for Handicapped (2020)

Diploma in Electronics Engineering – BTEUP (2017)