Shradha Kale

Operations leader with 10+ years scaling founder-led businesses from pre-launch to full P&L ownership, across EdTech, retail, and consumer services. Proven at building and running multi-site and multi-vertical operations, owning the SOPs, workforce, and vendor infrastructure that let teams execute independently of founder oversight. Track record includes scaling a center from ₹0 to ~₹18–20 lakh in monthly revenue, leading teams of 10+, and taking businesses from site readiness through profitability.

Targeting General

Manager, Multi-Site Operations, or Business Unit Head roles.

Manager – Operations at PrepCA (Lime Learn Eduserv Pvt. Ltd.) (2025-09 – 2026-06)

Direct Founder Reporting | Multi-Vertical Operations | Business Operations

• Owned end-to-end operations across 3 business verticals - Mentorship, Test Series & Classes - spanning service delivery, engagement, and escalations, reporting directly to the founder.
• Built the operational backbone for scale: SOPs, workflows, governance mechanisms, and escalation frameworks that standardized execution and strengthened accountability.
• Drove capacity, cost & resource optimization through workforce planning, mentor/vendor management, and resource allocation aligned to business demand.
• Built and governed the mentor ecosystem end to end - onboarding, deployment, performance management, quality assurance, and capability development.
• Led process transformation and automation initiatives with Product & Technology, digitizing repetitive workflows and improving productivity and scalability.
• Identified operational bottlenecks and redesigned workflows, driving measurable gains in service delivery performance.

Center Head at Funky Monkeys Play Centers Pvt Ltd. (2024-09 – 2025-09)

Full P&L Ownership | Pre-Launch to Scale-Up | Cross-Functional Team Leadership

• Owned end-to-end P&L and center operations - revenue, cost optimization, customer experience, and profitability as the site's senior operating leader.
• Led the business from pre-opening through full-scale operations: site readiness, vendor onboarding, inventory, and workforce planning.
• Scaled center revenue from ₹0 to ~₹18–20 lakh monthly, building operational processes and revenue levers across the play center, F&B, and birthday/event lines.
• Built and led a team of 10 FTEs across hiring, training, performance management, and workforce planning.
• Managed vendors, F&B, inventory, and procurement, optimizing operating costs while holding service quality and operational efficiency.
• Directed floor operations, events, and customer experience, ensuring daily execution, footfall management, and revenue realization.

Assistant Manager – Center Operations at BYJU'S | Think & Learn Pvt. Ltd. (2022-09 – 2024-06)

600+ Learner Portfolio | Center Leadership | End-to-End Operations Ownership

• Managed end-to-end center operations for a 600+ learner portfolio, coordinating service delivery and cross-functional execution.
• Drove local business development through school/academy partnerships, assessments, and community outreach, expanding enrollment visibility.
• Owned the full operating lifecycle — onboarding, service execution, issue resolution, and renewals — achieving a 75%+ renewal rate and <15% dropout through proactive, data-driven intervention.
• Maintained service-quality standards and operational consistency across a high-volume, multi-stakeholder center.

Founder – Retail Entrepreneur, Fresh Produce at Self-Owned Venture (2021-09 – 2022-08)

• Founded and operated a B2C retail business for fruits & vegetables across offline and hyperlocal delivery channels.
• Owned sourcing, CRM, and channel operations end to end; grew community sales through WhatsApp and housing-society partnerships.

Business Executive – MIS at Kidzee | Zee Learn Ltd. (2015-08 – 2021-09)

• Supported multi-center operations and collections, managing revenue forecasting, fee compliance, and audit readiness across locations — the analytical and governance foundation for later operating roles.
• Delivered SOP training that maintained business continuity across center operations.

Intern at Vivek Agarwal & Co., Chartered Accountants (2013-12 – 2015-07)

• Maintained financial records and reconciliations supporting audit compliance; assisted with journal entries, Tally bookkeeping, and monthly reporting.

Bachelor of Commerce in B.Com (2013)