Manager – Operations at PrepCA (Lime Learn Eduserv Pvt. Ltd.) (2025-09 – 2026-06)
Direct Founder Reporting | Multi-Vertical Operations | Business Operations
- Owned end-to-end operations across 3 business verticals - Mentorship, Test Series & Classes - spanning service delivery, engagement, and escalations, reporting directly to the founder.
- Built the operational backbone for scale: SOPs, workflows, governance mechanisms, and escalation frameworks that standardized execution and strengthened accountability.
- Drove capacity, cost & resource optimization through workforce planning, mentor/vendor management, and resource allocation aligned to business demand.
- Built and governed the mentor ecosystem end to end - onboarding, deployment, performance management, quality assurance, and capability development.
- Led process transformation and automation initiatives with Product & Technology, digitizing repetitive workflows and improving productivity and scalability.
- Identified operational bottlenecks and redesigned workflows, driving measurable gains in service delivery performance.
Center Head at Funky Monkeys Play Centers Pvt Ltd. (2024-09 – 2025-09)
Full P&L Ownership | Pre-Launch to Scale-Up | Cross-Functional Team Leadership
- Owned end-to-end P&L and center operations - revenue, cost optimization, customer experience, and profitability as the site's senior operating leader.
- Led the business from pre-opening through full-scale operations: site readiness, vendor onboarding, inventory, and workforce planning.
- Scaled center revenue from ₹0 to ~₹18–20 lakh monthly, building operational processes and revenue levers across the play center, F&B, and birthday/event lines.
- Built and led a team of 10 FTEs across hiring, training, performance management, and workforce planning.
- Managed vendors, F&B, inventory, and procurement, optimizing operating costs while holding service quality and operational efficiency.
- Directed floor operations, events, and customer experience, ensuring daily execution, footfall management, and revenue realization.
Assistant Manager – Center Operations at BYJU'S | Think & Learn Pvt. Ltd. (2022-09 – 2024-06)
600+ Learner Portfolio | Center Leadership | End-to-End Operations Ownership
- Managed end-to-end center operations for a 600+ learner portfolio, coordinating service delivery and cross-functional execution.
- Drove local business development through school/academy partnerships, assessments, and community outreach, expanding enrollment visibility.
- Owned the full operating lifecycle — onboarding, service execution, issue resolution, and renewals — achieving a 75%+ renewal rate and <15% dropout through proactive, data-driven intervention.
- Maintained service-quality standards and operational consistency across a high-volume, multi-stakeholder center.
Founder – Retail Entrepreneur, Fresh Produce at Self-Owned Venture (2021-09 – 2022-08)
- Founded and operated a B2C retail business for fruits & vegetables across offline and hyperlocal delivery channels.
- Owned sourcing, CRM, and channel operations end to end; grew community sales through WhatsApp and housing-society partnerships.
Business Executive – MIS at Kidzee | Zee Learn Ltd. (2015-08 – 2021-09)
- Supported multi-center operations and collections, managing revenue forecasting, fee compliance, and audit readiness across locations — the analytical and governance foundation for later operating roles.
- Delivered SOP training that maintained business continuity across center operations.
Intern at Vivek Agarwal & Co., Chartered Accountants (2013-12 – 2015-07)
- Maintained financial records and reconciliations supporting audit compliance; assisted with journal entries, Tally bookkeeping, and monthly reporting.
