Sharda Shinde

Dynamic and results-driven Training & Operations professional with over 9 years of rich experience in the Insurance sector. Proven track record in designing and implementing impactful sales training programs, managing learning & development (L&D) initiatives, and driving agent productivity. Highly skilled in fostering key stakeholder relationships, managing complex end-to-end operational processes, and handling escalations to deliver an unparalleled customer experience.

Training Manager – Learning & Development at Bajaj Allianz General Insurance (2026-04 – Present)

• Formulate and execute comprehensive training strategies to enhance sales productivity, product knowledge, and soft skills across distribution channels.
• Conduct training programs on product propositions, regulatory compliance, and advanced sales techniques (objection handling, prospecting, and closing).
• Collaborate with cross-functional teams to identify skill gaps and deliver targeted continuous learning interventions.

Training Manager (Agency Channel) – Learning & Development at Star Health Insurance (2023-10 – 2026-03)

• Spearheaded product training and skill development initiatives for the Agency channel, covering everything from prospecting and opening calls to final closures.
• Consistently formulated and executed activation drives to re-engage and motivate inactive insurance agents.
• Empowered the sales team with tailored training programs aimed at maximizing performance and achieving organizational revenue targets.

Deputy Manager – Sales Training (Life Insurance) at Aditya Birla Capital (2023-03 – 2023-09)

• Structured and delivered specialized Life Insurance product training to Floor Managers and Sales Managers of Aditya Birla (ABSL).
• Extended training and strategic support to Relationship Managers (RMs) at HDFC Bank to drive Bancassurance business growth.

Assistant Manager – Service and Operations at Way2Wealth Insurance Brokers Pvt. Ltd. (2018-07 – 2023-02)

• Liaised smoothly across operations, sales, and Point of Sale (POS) teams to ensure seamless product implementation for Health, Motor, and Term insurance lines.
• Managed end-to-end claims lifecycle support (including claim intimation, documentation tracking, pending requirement clearing, and final settlement) across Health, Motor, Travel, and Term insurance.
• Accountable for policy lifecycle operations, including providing quotes, policy issuance, endorsements, refunds, and cancellations.
• Handled complex client escalations and connected with customers in real-time to gather direct web-experience feedback for internal workflow optimization.

Sales & Operations Executive at India Insure (Medimanage) Insurance Brokers Pvt. Ltd. (2015-06 – 2018-07)

• Advised and consulted clients on various health insurance marketplace products to align them with the right policies based on their unique requirements.
• Oversaw post-sales verification, documentation, and seamless transition handover to the operations team.

Hostess – Food & Beverage Services (55 East & Celini) at Grand Hyatt, Mumbai (2011-12 – 2014-09)

• Handled high-volume guest reservations, inquiries, and customer relations using the Opera system to ensure flawless restaurant operations.

Hostess at Mirador Hotel (4-Star Property) (2007-08 – 2009-08)

• Managed front-of-house hospitality, shift openings/closings, guest relations, and billing workflows.

Bachelor of Commerce in Commerce – MGU University

Diploma in Aviation, Hospitality, and Travel Management – Frankfinn Institute, Mumbai